Global Service Desk & IT Transformation Lead

Talent Search People; Barcelona; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Ticket Restaurants

Fully equipped Gym

Breakfast and fresh fruit

Job summary

A consulting firm specializing in recruitment seeks a Global Service Desk and Technological Transformation Lead in Barcelona. The ideal candidate will oversee the transition to a unified global Service Desk and implement standardized processes to enhance operational efficiency. Key responsibilities include managing IT services, leading strategic projects for standardized support, and fostering team development. Competitive benefits include Ticket Restaurants and gym access.

Qualifications

• Experience managing IT services in multinational corporations.
• Solid experience in the use and management of Atlassian suite.
• Deep knowledge of ITSM tool management and consolidation.

Responsibilities

• Lead the Service Desk transformation to a unified support model.
• Consolidate data from multiple ITSM tools for management reporting.
• Foster a culture of continuous improvement and high performance.

Skills

Experience in Complex Environments

Knowledge of Technological Tools

ITSM Strategy

Leadership and Transformation

Analytical Thinking

Results-Oriented

Tools

Jira Service Management

Jira Software

Confluence

Microsoft 365

PowerBI

Job description

A consulting firm specializing in recruitment seeks a Global Service Desk and Technological Transformation Lead in Barcelona. The ideal candidate will oversee the transition to a unified global Service Desk and implement standardized processes to enhance operational efficiency. Key responsibilities include managing IT services, leading strategic projects for standardized support, and fostering team development. Competitive benefits include Ticket Restaurants and gym access.