Strategic Security Success Advisor

Trend Micro; Madrid; Presencial; EUR 90.000 - 130.000; Jornada completa

Descripción de la vacante

TrendAI, the AI security unit of Trend Micro, seeks a Customer Success Technical Advisor to lead the technical journey for enterprise clients. You will translate complex security requirements into scalable, value-driven outcomes within the TrendAI Vision One ecosystem.

You will drive onboarding, architecture reviews, and proactive workshops to mature SOC and SIEM operations, while partnering with product engineering and sales engineering to influence roadmaps.

Formación

• 10+ years in technical support, security architecture, or a client-facing consulting field.
• Strong knowledge of security frameworks (NIST, MITRE ATT&CK), SIEM/SOC operations, and endpoint/network defense technologies.
• Experience with Windows Server, Linux, Solaris and hybrid-cloud infrastructure (AWS, Azure, GCP).

Responsabilidades

• Strategic Technical Advocacy: act as the primary technical voice post-deployment and guide security outcome attainment.
• Proactive Operations & Enablement: design bespoke workshops and enable rapid time-to-value for customers.
• Operational Excellence & Leadership: perform RCA and coordinate cross-functional product and engineering collaboration.

Conocimientos

Fluent English

Fluent Spanish

Security frameworks

SIEM/SOC operations

Endpoint/Network defense

Cloud platforms

Strategic communication

Analytical mindset

Educación

Bachelor's Degree in Engineering/Computer Science

Descripción del empleo

TrendAI, the AI security unit of Trend Micro, seeks a Customer Success Technical Advisor to lead the technical journey for enterprise clients. You will translate complex security requirements into scalable, value-driven outcomes within the TrendAI Vision One ecosystem.

You will drive onboarding, architecture reviews, and proactive workshops to mature SOC and SIEM operations, while partnering with product engineering and sales engineering to influence roadmaps.