Strategic Programs Lead - Growth & Client Retention

Jobtailor; Barcelona; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Gartner seeks a strategic, results-focused professional to lead and optimize CSO Strategy & Operations programs in a fast-paced environment. You will collaborate with Sales, Product, Technology, and Insights to deliver coordinated solutions and drive client retention through data-driven enablement resources.

Key responsibilities include producing leadership-ready analytics and presentations, managing multiple work streams, and translating complex data into actionable recommendations that improve

Formación

• Strong relationship-building skills and ability to influence in a matrixed environment.
• Excellent analytical skills and ability to analyze large datasets to derive actionable insights.
• Ability to create PowerPoint slides for senior leadership.
• Ability to understand business initiatives and challenges and recommend business solutions using fact-based analytics.
• Excellent written and verbal communication skills.
• Ability to create and deliver effective decks and emails for multiple staff levels, including executives.

Responsabilidades

• Contribute to the development, execution, and management of programs for Gartner’s CSO Strategy & Operations team.
• Lead initiatives and identify opportunities to increase performance against proven practices and accelerate client retention.
• Assess leader and associate performance, identify best practices, and translate them into actionable guidance and enablement resources.
• Collaborate across Sales, Product, Technology, and Insights to deliver coordinated solutions and programs to service teams.
• Work with GS&D Ops, Sales Leaders, Team NCVI Partners, and Service Delivery teams to drive execution and monitor ongoing effectiveness.
• Identify and mitigate strategic risks related to process initiatives and retention performance.
• Produce operational and planning reports and presentations for senior business leaders, including quarterly operations reviews, monthly business reviews, and OC Update meetings.
• Conduct qualitative and quantitative analytics and monitor key business drivers.
• Identify and drive operational improvements, provide actionable recommendations, and drive transparency of results.
• Cultivate relationships across operational, sales, partner, and service delivery teams.
• Partner with stakeholders to solve problems and identify business improvement opportunities.

Conocimientos

Program Management

Data Analysis

Analytical Skills

Relationship-Building

PowerPoint Creation

Communication Skills

Problem-Solving

Influencing Skills

Herramientas

Gartner’s Product Suite

PowerPoint

Descripción del empleo

Gartner seeks a strategic, results-focused professional to lead and optimize CSO Strategy & Operations programs in a fast-paced environment. You will collaborate with Sales, Product, Technology, and Insights to deliver coordinated solutions and drive client retention through data-driven enablement resources.

Key responsibilities include producing leadership-ready analytics and presentations, managing multiple work streams, and translating complex data into actionable recommendations that improve