Strategic Programs Lead - Client Retention & Ops

Gartner; Barcelona; Híbrido; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

Gartner is seeking an Operations Program Manager to join the CSO Strategy & Operations team. You will develop, execute and manage programs that support client retention and service delivery across GS&D Ops, Sales, Product, Technology and Insights.

The role requires strong analytical skills, decisive communication and the ability to partner with diverse teams to drive performance improvements and deliver actionable recommendations to senior leadership.

Formación

• Able to partner with associates, leaders and Team NCVI partners to influence in a matrixed environment
• Analyze large datasets and translate raw information into succinct insights for senior leadership
• Create and deliver effective decks and emails consumable by multiple levels up to executive
• Understand business initiatives and challenges, and recommend data-based solutions
• Strong written and verbal communication skills
• Excellent organizational skills with multiple work streams and detail management
• Program management experience: organize and track complex projects and issues

Responsabilidades

• Lead initiatives to increase retention and performance against best practices
• Collaborate across Sales, Product, Technology, and Insights to deliver solutions to service teams
• Monitor execution of programs with GS&D Ops, Sales Leaders and Service delivery teams
• Identify strategic risks related to process initiatives and retention performance
• Produce operational and planning reports/presentations for senior leaders
• Conduct qualitative and quantitative analytics to identify improvements and drive decisions
• Build mutually respectful relationships across teams and partners

Conocimientos

Relationship building

Analytical skills

Business analytics

Executive communications

Organizational skills

Program management

Descripción del empleo

Gartner is seeking an Operations Program Manager to join the CSO Strategy & Operations team. You will develop, execute and manage programs that support client retention and service delivery across GS&D Ops, Sales, Product, Technology and Insights.

The role requires strong analytical skills, decisive communication and the ability to partner with diverse teams to drive performance improvements and deliver actionable recommendations to senior leadership.