Program Manager

Gartner, Inc.; Barcelona; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Gartner, Inc. is seeking an Operations Program Manager to join the CSO Strategy & Operations team in Barcelona. You will lead strategic initiatives, manage programs, and partner with Sales, Product, Technology and Insights to enable service teams and improve client retention.

The role emphasizes analytics, KPI monitoring, and the creation of guidance and enablement resources. You will interact with senior leaders and drive coordination across diverse stakeholders in a global company.

Formación

• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent written and verbal communication, with experience preparing decks for senior leadership.

Responsabilidades

• Lead initiatives within CSO Strategy & Operations and identify opportunities to improve retention performance.
• Collaborate with Sales, Product, Technology, and Insights to deliver coordinated programs to service teams.
• Produce and monitor operational and planning reports for senior leaders (quarterly reviews, monthly updates).
• Partner with cross-functional teams to solve problems and drive business improvements.

Conocimientos

Analytical skills

Stakeholder management

Program management

Cross-functional collaboration

Herramientas

PowerPoint

Excel

Descripción del empleo

Gartner’s CSO Strategy & Operations Team strives to help every CSO service team increase client value and retention.We lead strategic initiatives designed to equip and enable service associates & leadership to effectively support our clients and achieve rapid gains in Retention Results. The Operations Program Manager is a key member of the CSO Strategy & Operations team who will contribute to the development, execution and management of programs and will partner across a broad range of internal stakeholders and partners. Lead initiatives and identify opportunities to increase performance against proven practices and accelerate client retention. Actions include assessing top leader & associate performance, identifying best practices and translating those into actionable guidance and enablement resources to support proven practice and retention performance. Collaborate across Sales, Product, Technology, and Insights to bring solutions / programs to our service teams in a coordinated way. Work closely with GS&D Ops, Sales Leaders, other Team NCVI Partners and the Service delivery teams to drive execution of these solutions / programs as well as to monitor to determine ongoing effectiveness Identify and mitigate key strategic risks related to process initiatives and retention performance across Gartner’s products and practices Key role in the production of operational and planning reports/presentations to senior business leaders to effectively link results with business strategy (quarterly Ops reviews, Monthly Business Reviews, OC Update meetings, etc.) Conduct analytics (qualitative & quantitative) & monitoring key business drivers to identify and drive operational improvements, provide actionable recommendations, drive transparency of results, and ensure informed decision making. Cultivate strong and mutually respectful relationships across GS&D Ops, Sales Leaders, other Team NCVI Partners and the Service delivery teams. Partner with GS&D Ops, Sales Leaders, other Team NCVI Partners and the Service delivery teams to solve problems and identify business improvement opportunities.

Requirements:

This person will work with the teams across CSO, including both GTS and GBS. A working knowledge of the Gartner’s product suite will be beneficial Strongrelationship‑buildingskills: Able to effectively partner with associates, leaders and Team NCVI partners to influence in a matrixed environment Excellent analyticalskills; Ability to analyze large datasets and translate raw information into succinct & actionable insights that can be easily understood and used by the organization.Includes creation of PPT slides for senior leadership consumption. Proven ability to understand business initiatives and challenges, and to recommend business solutions using fact-based analytics Excellent written and verbal communication skills; ability to create and deliver effective decks and emails (consumable by multiple levels of staff, up to and including the executive level) Excellent organizational skills with the ability to manage multiple work streams and large amounts of detail simultaneously Program management experience: Ability to organize and track complex projects, keep self and others on track and identify emerging issues.

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposefully, engaging and inspiring.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail].