Client Success Manager - GBS

Gartner; Barcelona; Hybrid; EUR 50,000 - 80,000; Full time

Benefits offered by this job

World-class benefits

Highly competitive compensation

Flexible work environment

Job summary

Gartner is seeking a Client Success professional based in Barcelona, Spain to manage relationships with clients, ensuring they receive exceptional value from Gartner services.

The ideal candidate should have over 4 years of experience, strong communication skills, and a collaborative spirit. Gartner offers world-class benefits and a hybrid working model that fosters flexibility and community engagement.

Qualifications

• 4+ years relevant professional experience.
• Fluent/Native English.

Responsibilities

• Build, develop and manage relationships with existing clients.
• Regularly meet and engage with clients virtually.
• Collaborate with internal Gartner colleagues.

Skills

Customer service

Communication

Collaboration

Critical thinking

Influencing skills

Education

Bachelor’s degree preferred

Job description

Location

Egham, UK or Barcelona, Spain

About the role

The Client Success team focuses on customer service and client retention versus business growth and development. Associates partner with a portfolio of clients to ensure they receive value far exceeding their investment in Gartner services, surface business priorities and identify the most effective ways to support clients through their purchased Gartner services.

What you will do

• Build, develop and manage relationships with existing clients ranging from senior C-level executives to more junior professionals across various business functions and companies.
• Regularly meet and engage with clients virtually to understand their business priorities and recommend a program of action that drives high value, client retention, and return on investment.
• Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients.

What you will need

• 4+ years relevant professional experience.
• Strong customer service, communication, collaboration, prioritization, critical thinking and influencing skills.
• Bachelor’s degree preferred.
• Fluent/Native English.

Benefits

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide flexibility and support to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Equal Opportunity Employer Statement

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail].