Strategic IT Business Analyst | ERP & Process Improvement

SGS; Madrid; On-site; EUR 45,000 - 65,000; Full time

Job summary

SGS is seeking a Senior Business Analyst to join the IT Corporate team in Madrid. You will analyze business needs, translate requirements into documented designs, and support prioritization and backlog grooming.

You will also coordinate testing, UAT, and training materials with internal teams and external partners to ensure service quality across IT applications. The role requires 3–5 years of Oracle EBS R12 experience (O2C, R2R, P2P or Supply Chain), strong ITIL knowledge, and excellent

Qualifications

• Bachelor’s degree and/or master’s with relevant IT or Computer science background.
• High Level Degree or equivalent in Computer Science or related subject
• Minimum 3-5 years’ experience in Oracle EBS R12 on O2C, R2R, P2P or Supply Chain
• Experience Oracle Fusion Cloud is desirable
• Strong experience in supporting testing activities including unit testing, regression and UAT; automated testing would be a plus
• Demonstrated ability to communicate technical information to a non-technical audience
• Strong understanding of IT Service Management (ITIL) process and standards
• Solid experience in managing activities with external suppliers like Oracle
• Experience managing requirements through the delivery and operational life cycle
• Experience on business analysis frameworks and techniques – e.g. BPM, continuous improvement, user stories and use cases definition

Responsibilities

• Provide 2nd or 3rd Level Support with outsourcer of application support for escalated issues.
• Collaborate with Implementation, Solution Architect, Delivery and Outsourcer for initiatives requiring support.
• Attend service meetings to discuss escalated issues and improvement plans.
• Partner with outsourcer to improve relationships, monitor performance and quality of services.
• Monitor escalated issues and assist in resolutions according to escalation procedures.
• Create and foster relationships with business, management, technical partners and external service providers.
• Perform service quality checks on incident tickets and requests with outsourcer and discuss improvements.
• Participate in management and project meetings to share ideas and enhance engagement.
• Facilitate testing activities such as unit, regression and UAT when required.
• Engage with business stakeholders to identify needs and document requirements.
• Prepare presentations to share ideas and findings.
• Identify needs, perform requirements analysis and prioritization.
• Deliver or review functional design documentation; define UAT approach and oversee execution.
• Support deployment/rollout plans.

Skills

Stakeholder communication

Testing coordination

ITIL knowledge

External supplier management

Education

Bachelor’s or Master’s in IT/CS

Higher degree in CS or related

3-5 years Oracle EBS R12 experience

Tools

Oracle EBS R12

Oracle Fusion Cloud

Job description

SGS is seeking a Senior Business Analyst to join the IT Corporate team in Madrid. You will analyze business needs, translate requirements into documented designs, and support prioritization and backlog grooming.

You will also coordinate testing, UAT, and training materials with internal teams and external partners to ensure service quality across IT applications. The role requires 3–5 years of Oracle EBS R12 experience (O2C, R2R, P2P or Supply Chain), strong ITIL knowledge, and excellent