Strategic Enterprise Security Customer Success Architect

TrendAI; Madrid; Presencial; EUR 75.000 - 115.000; Jornada completa

Descripción de la vacante

TrendAI is seeking a Customer Success Technical Advisor to act as the trusted technical advisor for enterprise clients, driving cybersecurity resilience and successful adoption of the TrendAI Vision One ecosystem.

The role emphasizes strategic advocacy, post-deployment guidance, and collaboration with Product Engineering, R&D, and Sales Engineering to influence roadmaps and success plans. Fluent English and Spanish are required, with strong communication and leadership skills.

Formación

• 10+ years in technical support, security architecture, or client-facing consulting.
• Fluent in English and Spanish; Portuguese is an advantage.
• Strong knowledge of security frameworks (NIST, MITRE ATT&CK), SIEM/SOC operations.
• Deep understanding of Windows Server, Linux, Solaris, and hybrid-cloud (AWS, Azure, GCP).
• Excellent written and verbal communication for executive stakeholders.
• Bachelor’s degree in Engineering or CS; certifications preferred.

Responsabilidades

• Strategic Technical Advocacy for enterprise clients.
• Outcome-driven management: be the primary technical voice post-deployment.
• Contribute milestones to the Customer Success Plan for platform adoption.
• Conduct architectural reviews and configuration audits.
• Design and deliver bespoke workshops to mature SOC/SIEM operations.

Conocimientos

Security Architecture

SIEM/SOC Operations

Cloud Platforms (AWS/Azure/GCP)

Cross-functional Communication

Technical Support Leadership

Executive-level Communication

Educación

Bachelor’s Degree in Engineering or Computer Science

Certifications preferred (TCAP, TSCE, CISSP, CCNA/CCNP)

Descripción del empleo

TrendAI is seeking a Customer Success Technical Advisor to act as the trusted technical advisor for enterprise clients, driving cybersecurity resilience and successful adoption of the TrendAI Vision One ecosystem.

The role emphasizes strategic advocacy, post-deployment guidance, and collaboration with Product Engineering, R&D, and Sales Engineering to influence roadmaps and success plans. Fluent English and Spanish are required, with strong communication and leadership skills.