Strategic Cybersecurity Success Manager

Fortra; España; On-site; EUR 60,000 - 90,000; Full time

Job summary

Fortra is seeking a proactive Customer Success Manager (CSM) to partner with customers, drive adoption, satisfaction and long-term loyalty. You will act as a strategic advisor, manage relationships, health, and success planning, and align customer goals with company capabilities to deliver measurable outcomes.

Responsibilities include guiding customers through onboarding to renewal, leveraging data to prevent churn, and collaborating with sales, product, and services teams to ensure successful

Qualifications

• Excellent presentation, written, and oral communication skills.
• Strong interpersonal skills and experience initiating and building positive relationships.
• Cross functional leadership and team coordination skills.
• Proven ability to navigate difficult and complex customer concerns with ease.
• Able and willing to travel on-site for customer visits as required by the business (up to 25%).
• Education typically requires Bachelor's degree or equivalent experience.

Responsibilities

• Maintains a strong understanding of the company’s solutions and cybersecurity trends to offer insights to customers.
• Provides expert guidance on product capabilities to fit customer needs.
• Clearly articulates the business impact of the company’s solutions to help customers achieve strategic objectives.
• Establishes and manages the customer journey from onboarding to renewal to drive satisfaction and retention.
• Identifies opportunities for improvement using customer data and metrics, and manages risks.
• Develops and implements tailored action plans aligned with customer goals and internal strategy.
• Monitors customer health and engagement to mitigate churn and optimize outcomes.
• Builds relationships across customer organizations to align solutions with goals.
• Delivers clear, impactful presentations to diverse audiences including technical and non-technical stakeholders.
• Supports junior CSMs and leads special projects to enhance engagement and efficiency.
• Continuously refine business analysis processes to improve outcomes.

Skills

Communication skills

Presentation skills

Interpersonal skills

Organizational skills

Cross-functional leadership

Problem solving

Travel willingness

Education

Bachelor's degree

Job description

Fortra is seeking a proactive Customer Success Manager (CSM) to partner with customers, drive adoption, satisfaction and long-term loyalty. You will act as a strategic advisor, manage relationships, health, and success planning, and align customer goals with company capabilities to deliver measurable outcomes.

Responsibilities include guiding customers through onboarding to renewal, leveraging data to prevent churn, and collaborating with sales, product, and services teams to ensure successful