Professional Services Consultant

TravelCenters of America; España; Hybrid; EUR 40,000 - 65,000; Full time

Job summary

Fortra seeks a collaborative Professional Services Consultant to deploy our software solutions with customers. You will work with cross-functional teams to gather requirements, develop custom integrations, and ensure successful production deployments across diverse environments.

Expect extensive travel, delivery of training sessions, and direct customer engagement. Strong communication and problem-solving skills are essential to drive satisfaction and project success.

Qualifications

• 2+ years in Consulting, Customer Success, Services Coordination, Support or Training.
• Excellent communication with both technical and non-technical audiences.
• Strong problem-solving and troubleshooting skills.
• Fundamental understanding of network connectivity, web interfaces, endpoint management and software deployment.
• Experience managing external stakeholders through conflict resolution.
• Proactive, adaptable and receptive to feedback.

Responsibilities

• Demonstrate technical mastery of at least one product or a specialized technical discipline such as APIs integrations or security solution delivery.
• Develop custom scripts, utilities, and integrations to meet customer requirements.
• Gather and document infrastructure and technical requirements and create deployment procedures.
• Provide timely project status updates to internal teams and customers.
• Troubleshoot and resolve complex technical issues impacting customers.
• Deliver professional services and support both remotely and onsite.
• Partner with the PMO to define project scope, goals, and deliverables, and report on progress.
• Maintain minimum of 65% billable utilization and support revenue objectives.

Skills

Customer-facing communication

Troubleshooting

Networking basics

Stakeholder management

Adaptability

Analytical thinking

Job description

Whether you're an experienced professional or just getting started, your contributions matter at Fortra. If you're passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

We are seeking a collaborative and experienced Professional Services Consultant to join our Services team. In this role, you will work closely with cross-functional teams and directly with customers to deploy Fortra's software solutions in the field. Your ability to build strong partnerships, drive successful implementations, and adapt to diverse customer environments will be essential. This role requires extensive travel and occasional delivery of formal training sessions to customers and partners, highlighting your excellent communication and consulting skills to ensure customer satisfaction and project success.

WHAT YOU'LL DO

• Demonstrate technical mastery of at least one product and its associated applications, or a highly specialized technical discipline such as: Third-party product integrations using APIs NERC, CIP solution delivery, or Information Systems Security
• Develop custom scripts, utilities, and integrations to meet customer requirements.
• Gather and document infrastructure and technical requirements, and create implementation and production deployment procedures that enable Fortra products to operate effectively within customer environments.
• Provide timely project status updates to internal teams and customers.
• Troubleshoot and resolve complex technical issues impacting customers.
• Execute customer and project requirements, escalating issues to leadership when necessary.
• Deliver professional services and support both remotely and onsite.
• Partner with the PMO to define project scope, goals, and deliverables, and report on project progress.
• Exercise authority within established policies and areas of expertise as directed.
• Support Services revenue objectives by maintaining a minimum of 65% billable utilization.
• Continuously refine and improve business analysis processes to increase efficiency, effectiveness, and overall outcomes.
• Perform other duties as assigned.

QUALIFICATIONS

• 2+ years of experience in Consulting, Customer Success, Services Coordination, Support or Training
  Excellent communication skills with both technical and non-technical audiences
• Solid problem-solving skills
  Good aptitude for troubleshooting
• Fundamental understanding of network connectivity, web interfaces, end point management and software deployment
• Experience with successfully managing external stakeholders through conflict resolution
• Proactive, adaptable, and receptive to feedback
• Strong problem-solving and analytical skills, with a keen attention to detail.

At Fortra, we're breaking the attack chain. Ready to join us? Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.