Strategic Customer Success Manager - Talent Solutions

Product Pulse; Barcelona; Híbrido; EUR 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Barcelona base

Descripción de la vacante

Product Pulse is seeking an experienced Strategic Customer Success Manager to own the success, performance, and growth of client accounts while leading recruiter delivery across multiple hiring projects. The role sits at the intersection of client management, delivery operations, and team leadership.

You’ll work closely with clients, recruiters, sales, and leadership to ensure hiring projects move forward efficiently, expectations are managed, and outcomes are delivered.

Formación

• 7+ years of experience in Talent Acquisition, Recruitment Operations, RPO, Customer Success, Account Management, or Delivery Management.
• Experience managing large-scale hiring projects across multiple stakeholders.
• Proven experience leading recruiter teams or talent acquisition teams.
• Strong stakeholder management skills with the ability to influence senior decision-makers.
• Comfortable handling challenging conversations and performance issues.
• Highly organised with strong project management capabilities.
• Data-driven mindset with experience using reporting and analytics to make decisions.
• Experience working in fast-paced, high-growth environments.
• Strong communication skills in English.

Responsabilidades

• Own strategic client relationships and hiring project success
• Lead onboarding, delivery planning, and stakeholder management
• Manage recruiter performance, accountability, and project execution
• Monitor hiring pipelines, identify risks, and drive corrective actions
• Handle escalations and challenging conversations with confidence
• Support client retention, expansion, and revenue growth
• Implement AI-driven workflows, reporting, and operational improvements
• Build scalable processes that improve delivery quality and client outcomes

Conocimientos

Talent Acquisition

Delivery Management

RPO

Customer Success

Account Management

Stakeholder Management

Onboarding & Delivery

Data-driven

Descripción del empleo

We're looking for an experienced Strategic Customer Success Manager to own the success, performance, and growth of our client accounts while leading recruiter delivery across multiple hiring projects.

This role sits at the intersection of client management, delivery operations, and team leadership.

You’ll work closely with clients, recruiters, sales, and leadership to ensure hiring projects move forward efficiently, expectations are managed, and outcomes are delivered.

This is not a traditional customer support role. We’re looking for someone who can challenge stakeholders, drive accountability, and make tough decisions when needed.

What you’ll be responsible for

• Own strategic client relationships and hiring project success
• Lead onboarding, delivery planning, and stakeholder management
• Manage recruiter performance, accountability, and project execution
• Monitor hiring pipelines, identify risks, and drive corrective actions
• Handle escalations and challenging conversations with confidence
• Support client retention, expansion, and revenue growth
• Implement AI-driven workflows, reporting, and operational improvements
• Build scalable processes that improve delivery quality and client outcomes

What we’re looking for

• 7+ years of experience in Talent Acquisition, Recruitment Operations, RPO, Customer Success, Account Management, or Delivery Management
• Experience managing large-scale hiring projects across multiple stakeholders
• Proven experience leading recruiter teams or talent acquisition teams
• Strong stakeholder management skills with the ability to influence senior decision-makers
• Comfortable handling challenging conversations and performance issues
• Highly organised with strong project management capabilities
• Data-driven mindset with experience using reporting and analytics to make decisions
• Experience working in fast-paced, high-growth environments
• Strong communication skills in English

Bonus points

• Experience within recruitment marketplaces, staffing, RPO, or talent platforms
• Experience working with distributed or freelance recruiter networks
• Exposure to AI tools, automation platforms, and modern recruiting technology
• Additional European languages

What we offer

• A high-impact role with real ownership and influence in a fast-growing HR Tech company
• Direct collaboration with founders and senior leadership
• The opportunity to shape how Workfully scales its client success, delivery, and recruiter operations globally
• An international environment working with clients and recruiters across multiple markets
• Access to cutting-edge AI tools and automation workflows
• Hybrid working model based in Barcelona
• Competitive salary and career growth opportunities

About the Role

We're looking for an experienced Strategic Customer Success Manager to own the success, performance, and growth of our client accounts while leading recruiter delivery across multiple hiring projects.

This role sits at the intersection of client management, delivery operations, and team leadership.

You’ll work closely with clients, recruiters, sales, and leadership to ensure hiring projects move forward efficiently, expectations are managed, and outcomes are delivered.

This is not a traditional customer support role. We’re looking for someone who can challenge stakeholders, drive accountability, and make tough decisions when needed.

What you’ll be responsible for

• Own strategic client relationships and hiring project success
• Lead onboarding, delivery planning, and stakeholder management
• Manage recruiter performance, accountability, and project execution
• Monitor hiring pipelines, identify risks, and drive corrective actions
• Handle escalations and challenging conversations with confidence
• Support client retention, expansion, and revenue growth
• Implement AI-driven workflows, reporting, and operational improvements
• Build scalable processes that improve delivery quality and client outcomes

What we’re looking for

• 7+ years of experience in Talent Acquisition, Recruitment Operations, RPO, Customer Success, Account Management, or Delivery Management
• Experience managing large-scale hiring projects across multiple stakeholders
• Proven experience leading recruiter teams or talent acquisition teams
• Strong stakeholder management skills with the ability to influence senior decision-makers
• Comfortable handling challenging conversations and performance issuesError