Strategic Client Success Manager — Executive Engagement

Gartner Inc.; Bellprat; Hybrid; EUR 48,000 - 75,000; Full time

Job summary

Gartner Inc. is seeking a Client Success Manager to partner with a portfolio of clients, guiding them to realize value from Gartner's research, experts, tools, and insights. You will build trusted relationships with senior stakeholders and drive outcomes across the client lifecycle.

In this role, you will conduct business reviews, identify risks and growth opportunities, and collaborate with internal teams to deliver measurable value and strong client retention in a dynamic, global environment.

Qualifications

• Fluency in English at a professional business level.
• Fluency in one or more of the following languages: Spanish, French, Arabic, Dutch, German, Italian, Norwegian, or Swedish.
• 4+ years of relevant professional experience in customer success, account management, consulting, advisory, client services, or similar client-facing roles.
• Strong executive communication and stakeholder management skills.
• Demonstrated ability to influence, prioritize, and solve complex business challenges.
• Strong analytical and consultative problem-solving capabilities.
• Experience managing executive-level client relationships.
• Experience within professional services, research, consulting, technology, SaaS, or advisory environments.

Responsibilities

• Manage a portfolio of Gartner clients and serve as a strategic partner throughout the client lifecycle.
• Develop a deep understanding of client priorities, initiatives, and business challenges.
• Build trusted relationships with stakeholders ranging from C-level executives to functional leaders.
• Recommend strategies that help clients maximize the value of Gartner's research and advisory capabilities.
• Drive engagement, value realization, and ongoing utilization of Gartner services.
• Conduct regular business reviews focused on client outcomes, priorities, and opportunities.
• Leverage client insights and engagement data to proactively identify risks and growth opportunities.
• Collaborate with internal Gartner teams to deliver exceptional client experiences and business outcomes.
• Contribute to strong client retention through consultative partnership and measurable value delivery.

Skills

Executive communication

Stakeholder management

Analytical skills

Problem solving

Prioritization

Client engagement

Education

Bachelor's degree

Job description

Gartner Inc. is seeking a Client Success Manager to partner with a portfolio of clients, guiding them to realize value from Gartner's research, experts, tools, and insights. You will build trusted relationships with senior stakeholders and drive outcomes across the client lifecycle.

In this role, you will conduct business reviews, identify risks and growth opportunities, and collaborate with internal teams to deliver measurable value and strong client retention in a dynamic, global environment.