Store Manager (Contrato De Sustitución)

Pop Mart; Madrid; Presencial; EUR 30.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Regalos de juguetes POP MART cada mes

Bonos/Comisiones

Eventos sociales del equipo

Descripción de la vacante

POP MART en Madrid busca un Store Manager para dirigir nuestras tiendas en la región, liderando operaciones diarias, reclutando personal y asegurando una experiencia de cliente excepcional desde el primer día.

Buscamos alguien con 5–8 años de experiencia en retail dinámico, pasión por la moda de lujo, dominio de KPIs, presupuesto y gestión de equipos, con español e inglés fluidos y buen manejo de Excel.

Formación

• Ciudadanía o permiso de trabajo requerido.
• Entre 5 y 8 años de experiencia en roles similares (Asistente de tienda, Líder de equipo) en retail dinámico o lujo.
• Conocimiento de los KPIs del comercio, presupuesto y elaboración de informes diarios.
• Agilidad, dinamismo y resolución de problemas.
• Gran orientación a resultados y capacidad para liderar un equipo.
• Preferible título universitario (licenciatura o máster).
• Excelente conocimiento de español e inglés.
• Fuerte manejo de Excel.

Responsabilidades

• Soportar al gerente de área en actividades diarias con diseño de estrategia comercial y de HR.
• Gestión 360° de la tienda.
• Planificar e implementar medidas para alcanzar y superar objetivos de ventas.
• Garantizar la aplicación de estándares de merchandising y optimizar el espacio de venta.
• Gestionar el almacén y mantener el stock según ciclos.
• Conocer y aplicar las normas de la marca y visual merchandising.
• Coordinar recepciones y campañas CRM.
• Formar a nuevos empleados y acompañarlos en su crecimiento.
• Fomentar comunicación dentro del equipo de ventas y monitorizar KPIs.

Conocimientos

Excel

KPI analysis

Team leadership

Budget management

Bilingual English/Spanish

Educación

Bachelor’s or Master’s degree

Herramientas

CEGID

Descripción del empleo

Descripción del trabajo

About the jobStore ManagerIndustry: Designer toys and collectible piecesLocation: Madrid, SpainJob type: Full time, temporary and on-siteWorking Hours: 40 hours per weekSalary Range: 30.000€ - 35.000€Start Date: Sept 2026

About POP MARTFounded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.POP MART has established a strong presence across key European markets, including the UK, France, Germany, Spain, Italy and the Netherlands. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brands position in the region. For more information, please visit www.popmart.com and our LinkedIn Career page.

What to Expect

• Gain valuable professional experience covering the entire retail life cycle
• Have the opportunity to work with people from different countries and cultures in a collaborative environment
• Receive structured customer service, retail operations, and product tranining
• Be proactively involved in the company’s growth

Benefits

• Selected POP MART toys as appreciation gifts every month
• A structured bonus/commission scheme in line with the company’s and the individual’s performance
• Regular team social events

The Role and Candidate

We are looking for a naturally confident Store Manager to lead and support our stores in Madrid. This role is ideal for someone with experience in retail or luxury fashion, who thrives on building high-performing teams and delivering exceptional customer experiences. You will take full ownership of the store launch, from staff recruitment and pre‑opening preparation to daily operations and sales performance, shaping the store culture from day one.

Responsabilities

• Support the area manager in daily activities by actively contributing to the design of the Stores commercial and HR strategy.
• 360° management of your shop.
• Plan, implement and monitor the measures necessary to achieve and exceed sales objectives.
• Ensure and collaborate in the implementation of merchandising standards and optimize sales space to maximize profitability.
• Manage the warehouse by maintaining the correct stock level in compliance with product replenishment cycles and merchandising strategies
• Possess good product and fashion knowledge.
• Know and apply brand and seasonal visual merchandising standards.
• Supervise the reception of customers, ensuring that it is in line with POP MART guidelines.
• Coordination of commercial and organizational activities particularly on your Store (animations, events, new launches, CRM campaigns).
• Train new joiners and accompany them on their path of growth and development in collabation.
• Act as a role model and promote effective communication within the sals team.
• Monitor the performance of your team (KPIs and achievement of personal and store objectives) and animate it in order to achieve results.
• Analyze and animate KPIs relating to customer behavior (entrances, average receipt, pieces per receipt, etc.)
• Ensure the achievement of your department (budget and target achievement).
• Apply company procedures (regulations, safety procedures) and commercial policies (prices, promotions, communication) established by central services.

Required Qualifications & Experience

• Citizenship or Work Permit is required.
• At least 5-8 years experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder) preferably in dynamic multinational retail contexts or Fashion Luxury.
• Knowledge of the main trade KPIs, confidence in budget management, analysis and daily reports.
• Agility, dynamism and problem solving.
• Strong results orientation.
• High predisposition in managing a team, guiding it towards objectives and creating a virtuous team spirit.
• Degree (bachelors or masters degree) preferred.
• Excellent knowledge of Spanish and English.
• Strong knowledge of Excel.

Desirable (Not Essential)

• Knowledge of CEGID