Rental Sales Agent

europcar; Madrid; Presencial; EUR 18.000 - 24.000; Jornada completa

Descripción de la vacante

Europcar Mobility Group is seeking a Rental Sales Agent for our Madrid network and stations. You’ll be the first contact for customers, handling reservations and rental agreements while maximizing sales of optional products and services.

This entry-level role combines service excellence with a strong sales focus in a fast-paced environment. Join a team that values high-quality customer interactions and compliant processes, with opportunities to develop skills in sales, product knowledge, and POS

Formación

• Proven sales experience in a dynamic, fast-paced environment.
• Skilled in offering optional coverage products, vehicle upgrades, and additional services.
• Strong customer service skills and the ability to communicate professionally.
• Sales-driven attitude with a focus on meeting and exceeding targets.
• Ability to work efficiently in a fast-paced, customer-focused environment.
• Attention to detail and a commitment to providing accurate and timely service.
• Previous experience in a customer-facing or sales role, ideally in retail, hospitality, or automotive sectors.
• Demonstrated ability to achieve or exceed sales targets.
• Experience handling transactions and working with point-of-sale systems.
• Familiarity with rental agreements or similar customer service documentation is a plus.

Responsabilidades

• Handle reservations and process rental agreements with accuracy and professionalism.
• Ensure every customer is welcomed and treated with respect, providing an exceptional level of service from start to finish.
• Maximize sales opportunities by consistently offering optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer, ensuring 100% compliance.
• Utilize effective sales techniques by building rapport through open-ended questions, emphasizing product features and benefits, and skillfully overcoming customer objections.
• Adhere to all rental policies and procedures to ensure smooth and compliant transactions.
• Assist customers by identifying any additional services or products that may enhance their rental experience.
• Provide unmatched service excellence, ensuring full customer satisfaction at every stage of the rental process.
• Support branch operations by performing additional duties as requested by management.

Conocimientos

Sales experience

Customer service

Communication skills

Sales targets

POS systems

Descripción del empleo

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.

Rental Sales Agent - Deliver Exceptional Service and Maximize Sales

Are you driven by delivering excellent customer service while achieving sales targets? We’re looking for a highly motivated Rental Sales Agent to join our Network & Stations team within the broader Operations function. As a Rental Sales Agent, you’ll be the first point of contact for customers, ensuring a seamless rental experience and maximizing sales opportunities. This entry‑level, counter sales role is perfect for individuals who thrive in a fast‑paced environment and are passionate about both service and sales.

Key Responsibilities

• Handle reservations and process rental agreements with accuracy and professionalism.
• Ensure every customer is welcomed and treated with respect, providing an exceptional level of service from start to finish.
• Maximize sales opportunities by consistently offering optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer, ensuring 100% compliance.
• Utilize effective sales techniques by building rapport through open‑ended questions, emphasizing product features and benefits, and skillfully overcoming customer objections.
• Adhere to all rental policies and procedures to ensure smooth and compliant transactions.
• Assist customers by identifying any additional services or products that may enhance their rental experience.
• Provide unmatched service excellence, ensuring full customer satisfaction at every stage of the rental process.
• Support branch operations by performing additional duties as requested by management.

Qualifications

• Proven sales experience in a dynamic, fast‑paced environment.
• Skilled in offering optional coverage products, vehicle upgrades, and additional services.
• Strong customer service skills and the ability to communicate professionally.
• Sales‑driven attitude with a focus on meeting and exceeding targets.
• Ability to work efficiently in a fast‑paced, customer‑focused environment.
• Attention to detail and a commitment to providing accurate and timely service.
• Previous experience in a customer‑facing or sales role, ideally in retail, hospitality, or automotive sectors.
• Demonstrated ability to achieve or exceed sales targets.
• Experience handling transactions and working with point‑of‑sale systems.
• Familiarity with rental agreements or similar customer service documentation is a plus.

Skills & Competencies

• Excellent interpersonal and communication skills.
• Strong sales acumen and persuasive abilities.
• High level of professionalism and reliability.
• Ability to multitask and stay organized in a busy environment.
• Attention to detail and accuracy in all customer interactions.
• Team player with a positive, can‑do attitude.

EEO Statement

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.