Sr. Process Analyst- People Manager, EU Central Operations

Amazon Road Transport Spain, S.L.U.; Barcelona; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading logistics company is seeking a Senior Process Analyst in Barcelona to lead a team, drive improvements in forecasting, and automate complex business solutions. The ideal candidate will possess strong SQL and Python skills and demonstrate effective stakeholder management while developing innovative approaches in a challenging operational environment.

Formación

• Vast experience in analytics, process improvement, or related field.
• Experience in people management or supervisory role.
• Demonstrable professional experience as a Business Analyst, Data Analyst, or related.

Responsabilidades

• Lead and develop a team of analysts.
• Drive improvements in intra-week forecasting and capacity management.
• Design and implement scalable solutions with cross-functional teams.

Conocimientos

SQL

Python

Stakeholder management

Analytical thinking

Educación

Bachelor's degree in related field

Herramientas

Microsoft Excel

Statistical analysis tools

Descripción del empleo

Overview

Amazon Logistics (AMZL) is transforming the last-mile delivery network through Central Operations. We are seeking a Senior Process Analyst to join the EU Central Operations team as a People Manager, shaping the future of delivery network operations.

You will lead a team of analysts, drive improvements in intra-week forecasting and capacity management, and work at the intersection of operations, technology, and analytics. You will design and implement scalable solutions with cross-functional teams across worldwide partners, automate complex business decisions, develop mathematical models for real-time operations, and address operational challenges with innovative approaches.

As a senior team member, you will collaborate with Finance, Long Term Planning, Technical and Science teams. You will mentor team members and drive process improvements that impact key metrics such as Forecast Accuracy, Delivery Success Rate, Volume Losses, and Speed decisions. You will work with AMZL Last Mile technologies to identify and resolve bottlenecks.

This role offers the opportunity to influence new operational processes, develop metrics and tools built into AMZL platforms, and partner with Planning, Transportation, Last Mile Tech, and business expansion teams to scale Central Operations. Your ability to translate analytical insights into actionable recommendations will drive strategic decisions shaping the future of the last-mile delivery network.

The ideal candidate will have strong SQL and Python skills, excellent stakeholder management capabilities, and a track record of delivering scalable solutions in a complex operational environment. If you are passionate about solving problems, driving innovation, and leading teams to success, we want to hear from you.

Key job responsibilities

• Leadership & People Management
  • Lead and develop a team of analysts, providing mentorship, career guidance, and performance management
  • Foster an inclusive environment that encourages innovation and continuous learning
  • Drive analytical best practices and establish quality standards across the team
  • Actively participate in recruiting and interviewing to build high-performing teams
  • Support and coach other business analysts through mentorship and coaching activities
• Technical & Analysis
  • Scope, design, and deliver solutions to automate processes and support decisions, either in-house or in partnership with external stakeholders
  • Develop complex business analyses for identifying defects and cost-out opportunities
  • Design mathematical models for real-time decision-making operations
  • Leverage advanced SQL and Python skills to access and analyze complex data sets efficiently
  • Implement automation of business decisions within operational processes
  • Drive process improvements at scale to increase operations efficiency and quality while improving execution speed
• Strategic Impact
  • Provide proactive analyses to support long-term organizational goals
  • Generate recommendations that influence organizational business decisions
  • Partner with strategic key partners to drive process improvements
  • Identify and mitigate long-term risks while making appropriate trade-offs
  • Optimize daily operational tasks to enhance team productivity and reduce defects
  • Respond to new or changing business needs while balancing multi-year initiatives through innovation and decision-making
• Communication & Influence
  • Present complex decisions and recommendations to senior leadership
  • Write and present strategic documentation (6-pagers, PR / FAQs, QBR / MBR narratives)
  • Foster constructive dialogue and lead resolution of contentious issues
  • Communicate effectively across diverse functions, roles, and locations
  • Influence technical and non-technical stakeholders to align priorities of tech feature requests
  • Build trust through sharing data-driven insights and concerns with stakeholders, enabling aligned decision-making

BASIC QUALIFICATIONS

• Bachelor's degree in Business Administration, Finance, Computer Information Systems, Engineering, Operations Research, Mathematics or other business / analytical disciplines or equivalent
• Vast experience in analytics, process improvement, or related field
• Experience in people management or supervisory role with team management responsibilities
• Demonstrable relevant professional experience as a Business Analyst, Data Analyst, or related - Proficiency in SQL, Microsoft Excel, and statistical analysis tools
• Strong stakeholder management skills
• Excellent English written and verbal communication skills

PREFERRED QUALIFICATIONS

• Master’s degree in Business Administration, Finance, Computer Information Systems, Engineering, Operations Research, Mathematics or other business / analytical disciplines or equivalent
• Experience with process improvement methodologies
• Track record of implementing scalable solutions in logistics or supply chain
• Previous experience in creating detailed Business Requirement Documentation