Spanish Speaking Customer Service for Booking (w. Disability Certificate)

TP; Barcelona; Presencial; EUR 17.000 - 20.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

27 days holidays

Temporary to permanent contract

Initial training & coaching

Multicultural environment

Office near Glories

Descripción de la vacante

TP is seeking Spanish-speaking Customer Service Representatives to support Booking, assisting international travelers and accommodation partners worldwide.

You will manage inquiries about services, payments and technical matters, provide accurate information via phone and email, and mediate between customers and providers while following internal processes for high-quality service. Training is provided; the contract is temporary with potential for permanence.

Formación

• Valid disability certificate, in accordance with Spanish law
• C2 level of Spanish and B2 level of English, both written and spoken
• Clear and professional verbal and written communication skills
• Comfortable using Office 365 and able to quickly learn CRM and internal systems
• At least 6 months in a customer-facing role or equivalent training
• Proactive attitude, eagerness to learn and customer-focused mindset.

Responsabilidades

• Managing customer inquiries related to services, payments and technical matters
• Providing accurate and professional information via phone and email
• Acting as an effective mediator between customers and accommodation providers
• Following established internal processes to ensure high-quality service in all interactions.

Conocimientos

Spanish proficiency

Customer service

English proficiency

Office 365

CRM systems

Herramientas

Office 365

CRM systems

Descripción del empleo

We are looking for Spanish Speaking Customer Service Representatives to join our team, within the framework of our Diversity, Equity & Inclusion policies and in compliance with Spanish legislation on the employment of people with disabilities. If you are an empathetic person, a good listener, solution-oriented and a team player, this role could be a great fit for you. In this position, you will act as a Customer Support Advisor for Booking, supporting international travelers and accommodation partners worldwide.

Your role will include:

• Managing customer inquiries related to services, payments and technical matters
• Providing accurate and professional information via phone and email
• Acting as an effective mediator between customers and accommodation providers
• Following established internal processes to ensure high-quality service in all interactions.

We are looking for Spanish Speaking Customer Service Representatives to join our team, within the framework of our Diversity, Equity & Inclusion policies and in compliance with Spanish legislation on the employment of people with disabilities. If you are an empathetic person, a good listener, solution-oriented and a team player, this role could be a great fit for you. In this position, you will act as a Customer Support Advisor for Booking, supporting international travelers and accommodation partners worldwide.

Your role will include:

• Managing customer inquiries related to services, payments and technical matters
• Providing accurate and professional information via phone and email
• Acting as an effective mediator between customers and accommodation providers
• Following established internal processes to ensure high-quality service in all interactions.

Requirements

Fundamental Requirements and Attributes:

• Valid disability certificate, in accordance with Spanish law
• C2 level of Spanish and B2 level of English, both written and spoken
• Clear and professional verbal and written communication skills
• Comfortable using Office 365 and able to quickly learn CRM and internal systems
• At least 6 months in a customer-facing role or equivalent training
• Proactive attitude, eagerness to learn and customer-focused mindset.

Benefits

Contract & Benefits

• Salary: 18.471€ gross per year
• 38.5 hours/week, rotational shifts between 09:00-20:00 (Mon-Sun)
• Available Schedule: Rotational shift between 09:00 and 20:00h
• Initially a Temporary Contract with the potential to convert to a Permanent contract long-term, based on business requirements
• Holidays: 27 working days per year
• Flexible remuneration in nursery school transport if interested after probation period
• A multicultural and international working environment
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
• Be part of an exciting industry leading department with great opportunities to learn and grow your career
• 3 weeks of Initial training and continued personal coaching