Spanish Customer Support — Global Digital Platform | Lisbon | Relocation Provided

CB Talents SP; Pontevedra; A distancia; EUR 13.000 - 15.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Furnished room in shared apartment

Housing expenses covered

Health insurance from day one

Meal allowance €154/month

Annual leave per Portuguese rules

Paid training upon completion

Descripción de la vacante

CB Talents SP is seeking an engaged Customer Support agent to join an international team supporting a leading digital entertainment platform from Lisbon. The role focuses on helping customers with account management, billing inquiries, and solving technical issues in a fast-paced environment.

Work involves 24/7 rotating shifts, including nights and weekends, with accommodation options and health insurance from day one.

Formación

• Full fluency in Castilian Spanish.
• English B1 or higher.
• Comfortable with technology and digital platforms.
• Available for 24/7 rotating shifts, including nights, weekends, and holidays.

Responsabilidades

• Help customers with account management and billing inquiries.
• Troubleshoot technical issues.
• Provide accurate information about products, services, and features.
• Identify customer needs and provide effective solutions.
• Deliver professional and empathetic customer support.

Conocimientos

Castilian Spanish

English B1+

Descripción del empleo

Love entertainment, technology, and helping people solve problems?

Join an international Customer Support team supporting one of the world's leading digital entertainment platforms — while enjoying the atmosphere of Lisbon

Entertainment Industry

International & multicultural environment

Accommodation option available for eligible candidates

What You'll Do

• Help customers with account management and billing inquiries
• Troubleshoot technical issues
• Provide accurate information about products, services, and features
• Identify customer needs and provide effective solutions
• Deliver professional and empathetic customer support

Compensation & Benefits

• With Company Accommodation
• Total package: €1,259.33/month
• Total gross cash compensation: €1,059.33/month
• Furnished room in a company-rented shared apartment
• Eligible housing expenses such as utilities and internet covered
• Without Company Accommodation
• Total gross package: €1,262.33/month
• Both options include:
• Meal allowance: €154/month based on 22 working days
• Holiday & Christmas allowances
• Health insurance from day one of the employment contract
• Compensated training upon successful completion
• Annual leave according to Portuguese employment rules

Who We're Looking For

• Full fluency in Castilian Spanish
• English B1 or higher
• Plus one of the following language combinations:
• Castilian + Basque
• Castilian + Catalan & Valencian
• Castilian + Galician
• Comfortable with technology and digital platforms
• Strong communication, empathy, and problem-solving skills
• Available for 24/7 rotating shifts, including nights, weekends, and holidays
• Must reside in mainland Portugal

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