Bilingual Operations Associate (Spanish Speaking) - Remote

Jobgether; España; A distancia; PHP 2.531.000 - 3.760.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Global team (26 countries)

WorkFlex

Well-Being Day

Gym subsidies

Training allowance

Annual team meetups

Inclusive workplace

Descripción de la vacante

Jobgether, on behalf of a partner company, is seeking an Operations Associate (Spanish Speaking) based in Spain to join a global, remote-first Customer Experience Operations team. You’ll investigate invoice queries, troubleshoot platform issues, and manage client cases from start to finish while collaborating with Finance, Product, and HR Operations to deliver effective solutions.

We’re looking for 2–4 years in customer experience operations or SaaS, fluent Spanish and strong English, plus sharp

Formación

• 2–4 years in customer experience operations, financial support, customer support, or SaaS environments.
• Fluent Spanish and strong English, written and spoken.
• Strong numerical and analytical skills for invoices and data.
• Ability to simplify complex information for clients and stakeholders.

Responsabilidades

• Investigate and resolve invoice-related queries accurately, providing clients with clear and reliable information.
• Manage client inquiries end-to-end, taking responsibility for each case through to resolution.
• Collaborate with Finance, Product, and HR Operations teams to resolve complex issues and coordinate appropriate solutions.
• Analyse client queries, patterns, and trends to identify process gaps and recommend data-driven improvements.
• Troubleshoot platform-related issues and guide clients and employees through appropriate solutions.
• Create and maintain clear, practical knowledge documentation for both clients and internal teams.
• Manage multiple cases simultaneously, prioritising effectively while maintaining a high standard of service and accuracy.

Conocimientos

Customer-facing experience

Analytical ability

Strong communication skills

Structured problem solving

Ownership and accountability

Organizational skills

CRM or ticketing platforms

Fluent English

Spanish fluency

Herramientas

Salesforce

NetSuite

Descripción del empleo

Jobgether, on behalf of a partner company, is seeking an Operations Associate (Spanish Speaking) based in Spain to join a global, remote-first Customer Experience Operations team. You’ll investigate invoice queries, troubleshoot platform issues, and manage client cases from start to finish while collaborating with Finance, Product, and HR Operations to deliver effective solutions.

We’re looking for 2–4 years in customer experience operations or SaaS, fluent Spanish and strong English, plus sharp