Spain IT Operations Lead: Remote-First, Security & Transformation

GAES; Barcelona; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

6 days remote per month

Birthday off

Wellhub wellbeing platform

Flexible Compensation Plan – €1,000

Job summary

Amplifon is seeking an IT Operations Manager for Spain to ensure the availability, continuity and security of local IT infrastructure across stores, HQ and warehouse. You will lead the Local IT Operations team, coordinate with global IT, and drive improvements in service delivery and cyber resilience.

The role requires a degree in IT or related field, 5+ years in multinational IT ops, and fluency in Spanish and English.

Qualifications

• A service-oriented IT Manager with a genuine passion for delivering outstanding end-user and business support.
• A degree in Information Technology, Computer Engineering or a related technical discipline.
• At least 5 years of experience in IT operations within a multinational environment, with proven experience leading internal teams and managing IT infrastructure, telecommunications, service providers and budgets.
• Solid experience in IT service management, workplace technology, end-user support (L1/L2), equipment management and cybersecurity.
• Experience managing technology projects, suppliers, contracts, business continuity and disaster recovery.
• Knowledge of IT security frameworks, ITSM tools, audits and compliance requirements, particularly ENS and NIS2, will be valuable.
• Technical knowledge in networks architecture, software distribution solutions and Microsoft client and server environment.
• Fluency in Spanish and English.

Responsibilities

• Ensure the availability, reliability and performance of the Local IT infrastructure and services, overseeing daily operations, incidents, service requests and problem management.
• Lead and develop the internal IT Operations team, fostering accountability, collaboration and a continuous improvement mindset
• Oversee workplace technology, end-user equipment, networks, telecommunications and IT infrastructure across stores, central office and warehouse.
• Drive the implementation and evolution of an optimized IT operating model, integrating local and global capabilities and internal and external service delivery.
• Ensure compliance with corporate IT and security policies, coordinate internal and external audits, and support the maintenance of ENS certification and compliance with NIS-2 requirements.
• Manage technology partners, telecommunications providers and service contracts, ensuring service quality and operational efficiency.
• Define and monitor the IT budget, manage resources and ensure financial discipline.
• Ensure successful delivery of IT projects, promote process industrialization and automation, and implement proactive monitoring to improve service performance and reduce operational risks.
• Manage system capacity, continuity planning and disaster recovery to minimize business disruption and protect critical technology services.

Skills

IT Service Management

End-user Support

Budget Management

Leadership

Cybersecurity

Education

Information Technology or related field

Tools

ITSM Tools

Microsoft Windows Server

Networks/Network Architecture

Job description

Amplifon is seeking an IT Operations Manager for Spain to ensure the availability, continuity and security of local IT infrastructure across stores, HQ and warehouse. You will lead the Local IT Operations team, coordinate with global IT, and drive improvements in service delivery and cyber resilience.

The role requires a degree in IT or related field, 5+ years in multinational IT ops, and fluency in Spanish and English.