Service Operations Manager

Guided Solutions; Valencia; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Talantir, a private equity–backed healthcare services company, seeks a Customer Service Manager to lead the operational delivery of complex hospital service contracts across Spain. You will ensure high-quality technical service, contract compliance, and efficient coordination of field teams.

Reporting to leadership, you will optimise operational performance, strengthen service quality, and maintain strong relationships with hospital stakeholders as you scale a national operation.

Qualifications

• Experience managing technical service operations or field service teams, ideally in healthcare or medical technology.
• Ability to coordinate multi-site service delivery and operational teams.
• Strong leadership to structure processes and improve service performance.
• Experience with hospital environments, biomedical equipment, or regulated technical service sectors is preferred.

Responsibilities

• Lead the operational delivery of complex hospital service contracts across multiple hospital sites in Spain, ensuring high-quality technical service and contract compliance.
• Coordinate field teams efficiently and ensure timely service delivery.
• Focus on optimising operational performance and strengthening service quality.
• Maintain strong relationships with hospital stakeholders and operate within a matrix organisation in an international group.

Skills

Technical service operations

Field service teams

Healthcare / medical technology

Multi-site service delivery

Operational leadership

Stakeholder management

Spanish language

English language

Matrix organisation experience

Job description

Join a fast-growing, private equity–backed healthcare services company where you will lead and scale a national operation supporting hospitals with mission-critical medical technology.

The Customer Service Manager will lead the operational delivery of complex hospital service contracts across multiple hospital sites in Spain, ensuring high-quality technical service, contract compliance, and efficient coordination of field teams.

Working closely with leadership, the role will focus on optimising operational performance, strengthening service quality, and maintaining strong relationships with hospital stakeholders.

This is a key leadership position offering the opportunity to shape and professionalise service operations in a growing national business.

Please note the role is hybrid and requires presence in the office. For confidential reasons, we will share the location of the office only to selected candidates.

Requirements

• Proven experience managing technical service operations or field service teams, ideally in healthcare, medical technology
• Experience coordinating multi-site service delivery and operational teams
• Strong operational leadership with the ability to structure processes and improve service performance
• Experience working with hospital environments, biomedical equipment, or regulated technical service sectors is highly preferred
• Background in engineering, biomedical engineering, technical service, or a related technical discipline is an advantage
• Strong stakeholder management and communication skills
• Ability to operate effectively in a matrix organisation within an international group structure
• Fluent Spanish and professional English