Spain-based IT Support Engineer (L2) — Security & Automation

Fundraise Up; Málaga; Presencial; EUR 30.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Gym or swimming pool

Home Office Setup Assistance

Descripción de la vacante

Fundraise Up, a global nonprofit fundraising platform, seeks an IT Support Engineer (L2) to join our distributed team in Spain. You will own access governance, SaaS administration, and drive automation across tools like Slack, Notion, Google Workspace, and 1Password.

You’ll handle complex escalations, policy audits, and security incident playbooks while mentoring L1 staff and documenting procedures. A proactive, security-minded mindset is essential.

Formación

• 5+ years in IT support with L2/sysadmin level experience.
• Proficient in Google Workspace administration and security settings.
• Experience with identity and access management (RBAC, audits, SSO/SAML/SCIM).
• Automation experience with scripts or APIs; familiar with Zapier/n8n or equivalents.
• Experience with Jira Service Management or similar tools.

Responsabilidades

• Handle L1 escalations and complex ticket ownership across time zones.
• Onboarding/offboarding: account provisioning and deprovisioning in SaaS tools.
• Incident response for phishing, account compromise, and device issues.
• Develop and maintain runbooks, documentation, and automation.
• Own core corporate SaaS administration (Slack, Notion, Google Workspace, 1Password).
• Maintain SaaS registry, vendor management reporting, and tool evaluations.

Conocimientos

Troubleshooting

Google Workspace admin

Identity & access management

Automation

Scripting/APIs

Jira Service Management

MDM tools

1Password admin

Herramientas

Slack

Descripción del empleo

Fundraise Up, a global nonprofit fundraising platform, seeks an IT Support Engineer (L2) to join our distributed team in Spain. You will own access governance, SaaS administration, and drive automation across tools like Slack, Notion, Google Workspace, and 1Password.

You’ll handle complex escalations, policy audits, and security incident playbooks while mentoring L1 staff and documenting procedures. A proactive, security-minded mindset is essential.