It Support Engineer L2

Fundraise Up; Málaga; Presencial; EUR 30.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Gym or swimming pool

Home Office Setup Assistance

Descripción de la vacante

Fundraise Up, a global nonprofit fundraising platform, seeks an IT Support Engineer (L2) to join our distributed team in Spain. You will own access governance, SaaS administration, and drive automation across tools like Slack, Notion, Google Workspace, and 1Password.

You’ll handle complex escalations, policy audits, and security incident playbooks while mentoring L1 staff and documenting procedures. A proactive, security-minded mindset is essential.

Formación

• 5+ years in IT support with L2/sysadmin level experience.
• Proficient in Google Workspace administration and security settings.
• Experience with identity and access management (RBAC, audits, SSO/SAML/SCIM).
• Automation experience with scripts or APIs; familiar with Zapier/n8n or equivalents.
• Experience with Jira Service Management or similar tools.

Responsabilidades

• Handle L1 escalations and complex ticket ownership across time zones.
• Onboarding/offboarding: account provisioning and deprovisioning in SaaS tools.
• Incident response for phishing, account compromise, and device issues.
• Develop and maintain runbooks, documentation, and automation.
• Own core corporate SaaS administration (Slack, Notion, Google Workspace, 1Password).
• Maintain SaaS registry, vendor management reporting, and tool evaluations.

Conocimientos

Troubleshooting

Google Workspace admin

Identity & access management

Automation

Scripting/APIs

Jira Service Management

MDM tools

1Password admin

Herramientas

Slack

Descripción del empleo

Highlights:

• Location: Spain
• Languages: Fluent in Russian and English
• Working hours: 14:00 - 23:00 CET

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

A Truly Global Product

We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.

We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.

The Team

We are a distributed team of 160+ product professionals. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus.

Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first.

About the Role

We are looking for a proactive and security-mindedIT Support Engineer (L2) to join our global team.As a core member of our L2 team, you will share responsibility for complex technical escalations across time zones.Beyond operational support, you will takefull ownership of Access Governance and SaaS administration. We are looking for an engineer who doesn't just follow processes but actively seeks to automate them, improving our efficiency and security posture through continuous integration and smart tooling.

What You’ll Do

• L1 escalations: intake, triage, diagnosis, and resolution of tickets not closed at L1. Includes admin operations in corporate tools, access provisioning, complex technical requests, integrations, and alerts from monitoring systems. Work within agreed SLAs for response and resolution; elevate further when outside scope or ownership boundaries.
• Onboarding & offboarding support: creation and deprovisioning of accounts in corporate SaaS tools, MDM enrollment where applicable, credential handoff, and baseline laptop setup in line with internal processes.
• Incident response: phishing, account compromise, lost/stolen devices, malware, and other security alerts — containment, remediation, and follow-up actions using documented playbooks.
• Automation & integrations: drive continuous improvement through scripts, APIs, Zapier/n8n (or equivalents), and integrations to eliminate repetitive manual work. Automation does not have to be your current strongest skill, but initiative and genuine interest are required. You can consult with our Tools Engineer, but ideas and ownership should come from you.
• L1 mentoring & documentation: provide regular feedback and coaching, maintain and improve L1 instructions and runbooks, and document automations and recurring operational procedures.
• Corporate SaaS administration: admin ownership over our core collaboration and identity stack (e.g., Slack, Notion, Google Workspace, 1Password) plus other corporate SaaS tools — configuration, access policies, audits, and license usage control.
• SaaS lifecycle management: maintain the SaaS registry in Notion, provide reporting for Vendor Management ahead of renewals; evaluate new tools and roll out after approval; decommission outdated tools.
• Identity-related incident playbooks: develop and maintain playbooks for phishing, account compromise, suspicious sign-ins in Google Workspace, and credential/access rotation.
• At Fundraise Up, AI is a default tool, not an experimental one. We expect every team member to actively use AI in their day-to-day work, identify where AI can change the shape of problems in their function, and grow their fluency as the tools evolve. You should already be using AI meaningfully in your work and understand where it adds value and how it can improve the way you operate.

Requirements

• 5 years in IT support, with at least 3–5 years at L2 / Sysadmin level.
• Strong troubleshooting skills and end-to-end ticket ownership (intake, triage, resolution, escalation when out of scope).
• Hands-on experience with macOS administration and end-user troubleshooting.
• Strong Google Workspace admin skills (roles, logs, security settings).
• Understanding of security and incident handling (phishing / account compromise).
• Comfortable with identity & access work (RBAC, audits, access reviews; understands how SSO / SAML / SCIM affect onboarding/offboarding).
• Ability to write and keep documentation up to date (runbooks, checklists, incident playbooks); can mentor L1.
• Admin ownership in multiple corporate SaaS tools (e.g., Slack/Notion + project management + ticketing/support tooling) — access policies, audits, license management
• Automation experience (scripts / APIs / Zapier / n8n or equivalents). We can support your growth here, but you should be self-driven and eager to automate your own work.
• Knowledge of 1Password or similar in a corporate context (if not covered above as a must-have)
• Experience with Jira Service Management (as a user or admin) or similar tools
• Familiarity with vendor/license management processes (renewals, usage reporting)
• Experience with MDM / endpoint tooling (for collaboration with Devices & Infrastructure owner)

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Compensation

• The compensation range for this role is: €30 ,000 - €36,000 Gross/year
• Final compensation will be determined based on relevant experience, skills, qualifications, and alignment with the role's requirements.
• Private medical insurance for the employee and their family
• 23 paid vacation days per year
• 11 paid public holidays per year
• 5 company-paid sick leave days
• English learning courses.
• Relevant professional education
• Gym or swimming pool
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace