Spa Manager

Rosewood Villa Magna; Madrid; On-site; EUR 50,000 - 70,000; Full time

Job summary

Rosewood Villa Magna is seeking a Spa Manager to oversee daily spa and fitness operations, ensuring the highest standards and guest satisfaction within a luxury setting in Madrid.

The role requires deep product knowledge, strong relationship-building with guests and members, and collaboration with hotel leadership on budgets, forecasts and marketing plans. Fluency in Spanish and English is preferred.

Qualifications

• Luxury hospitality experience preferred.
• Fluency in Spanish and English preferred.

Responsibilities

• Oversee day-to-day operations of Spa and fitness area to uphold high standards and guest experience.
• Maintain knowledge of spa services and ensure adherence to departmental policies.
• Collaborate with Director of Rooms and Finance on forecasts, stock levels, budgets and targets.
• Prepare monthly financial and KPI reports for the Spa.
• Motivate sales and establish achievable targets for the team.
• Ensure equipment maintenance and safety within the Spa.

Tools

Spa reservation systems

Job description

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place!

Your Role

Our SPA Manager oversees the day-to-day operations of Spa and fitness area. He/she ensures that the highest standards are adhered to and that guest experience exceeds expectations.

Maintain complete knowledge of and comply with all Spa and the Hotel departmental policies, service procedures and standards:

• Consistently contributing to a positive work environment.
• Be aware of all products/services that are offered at the Spa.
• Demonstrate a high level of product knowledge and job skills, showing enthusiasm to always increase this knowledge and that of your associates.
• Ability to handle any guest/customer complaints and ensure necessary follow-up.
• Review and approves commissions reports and completes payroll.
• Responsible for Treatment and Retail revenue review and prepare month end KPI reports.
• Review slow moving professional stocks and implement tactics to move the inventory.
• To maintain company confidentiality, ensuring that business dealings within the organization are not discussed with outside parties.

How you'll make the place

• Ensure equipment is maintained in good working order and maintains a high level of safety in the workplace.
• Effectively integrate the Spa within the Hotel Marketing Strategy and to ensure ongoing representation of the Spa.
• Collaborate with the Director of Rooms and Finance on forecasts, stock levels, requisitions, budget, targets etc. and ensure a par stock level appropriate to business demands.
• Prepares monthly financial and statistical reports, incorporating proposals and recommendations regarding policy and operation at the Spa; taking into account competition, occupancy and usage, market share and achievement of targets.
• Liaise with the Director of Communications in the preparation and development of marketing plans for the year and coordination of all promotional plans and projects.
• Responsible for motivating and driving sales and establishing targets, which are realistic and achievable.

Could this be you?

• Prior experience in a similar role within luxury hospitality is preferred.
• Fluency in Spanish and English is preferred; proficiency in additional languages is a strong advantage.
• Ability to handle guest inquiry and complaint as well as establish meaningful relationships with guests and members
• Knowledge of budget preparation and control
• Possesses knowledge of SPA and reservation systems.
• Technical affinity and hands-on mentality in solving technical challenges.

Our Commitment to you

At Rosewood Hotel Group, your voice is heard - and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them - and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.