RWVMM - Spa Manager

Spa Manager; Madrid; On-site; EUR 45,000 - 75,000; Full time

Job summary

Rosewood Hotel Group is seeking a Spa Manager to oversee daily Spa and fitness operations, ensuring top standards and guest satisfaction. The role requires strong product knowledge, team leadership, and adherence to hotel policies.

You will drive revenue through careful management of commissions, payroll, and monthly KPI reporting, while collaborating with Finance and Marketing on budgets and forecasts to maintain brand excellence.

Qualifications

• Fluency in Spanish and English is preferred; proficiency in additional languages is a strong advantage.
• Prior experience in a similar luxury hospitality role is preferred.

Responsibilities

• Oversee the daily operations of Spa and fitness areas to ensure top standards and guest satisfaction.
• Ensure compliance with Spa and hotel policies, procedures and standards.
• Manage commissions reports, payroll, and month-end KPI reviews.
• Collaborate with hotel leadership on forecasts, budgets and stock levels for Spa revenue and costs.

Skills

Fluency in Spanish

Fluency in English

Guest relationship management

Job description

Our Purpose and Culture

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place!

Your Role

Our SPA Manager oversees the day-to-day operations of Spa and fitness area. He/she ensures that the highest standards are adhered to and that guest experience exceeds expectations.

Maintain complete knowledge of and comply with all Spa and the Hotel departmental policies, service procedures and standards:

• Consistently contributing to a positive work environment.
• Be aware of all products/services that are offered at the Spa.
• Demonstrate a high level of product knowledge and job skills, showing enthusiasm to always increase this knowledge and that of your associates.
• Ability to handle any guest/customer complaints and ensure necessary follow-up.
• Review and approves commissions reports and completes payroll.
• Responsible for Treatment and Retail revenue review and prepare month end KPI reports.
• Review slow moving professional stocks and implement tactics to move the inventory.
• To maintain company confidentiality, ensuring that business dealings within the organization are not discussed with outside parties.

How you'll make the place

• Ensure equipment is maintained in good working order and maintains a high level of safety in the workplace.
• Effectively integrate the Spa within the Hotel Marketing Strategy and to ensure ongoing representation of the Spa.
• Collaborate with the Director of Rooms and Finance on forecasts, stock levels, requisitions, budget, targets etc. and ensure a par stock level appropriate to business demands.
• Prepares monthly financial and statistical reports, incorporating proposals and recommendations regarding policy and operation at the Spa; taking into account competition, occupancy and usage, market share and achievement of targets.
• Liaise with the Director of Communications in the preparation and development of marketing plans for the year and coordination of all promotional plans and projects.
• Responsible for motivating and driving sales and establishing targets, which are realistic and achievable.

Could this be you?

• Prior experience in a similar role within luxury hospitality is preferred.
• Fluency in Spanish and English is preferred; proficiency in additional languages a strong advantage.
• Ability to handle guest inquiry and complaint as well as establish meaningful relationships with guests and members
• Knowledge of budget preparation and control
• Possesses knowledge of SPA and reservation systems.
• Technical affinity and hands-on mentality in solving technical challenges.

Our Commitment to you

At Rosewood Hotel Group, your voice is heard - and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them - and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.