RWVMM - Spa Receptionist

Rosewood Villa Magna; Madrid; On-site; EUR 16,500 - 18,000; Full time

Job summary

A luxury hotel in Madrid is looking to hire a Spa Receptionist to enhance guest experiences. The ideal candidate will manage reservations, greet guests, and promote spa services, ensuring exceptional customer service. Previous experience in a customer service role is preferred. Join our dedicated team for a fulfilling career in hospitality while contributing to a pristine environment for guests.

Qualifications

• Experience in a customer service role preferred.
• Ability to handle guest requests effectively and courteously.
• Familiarity with the hospitality industry is a plus.

Responsibilities

• Manage the guest reservation experience efficiently.
• Greet guests, answer inquiries, and book appointments.
• Promote spa services to enhance customer satisfaction.

Skills

Customer service

Communication

Attention to detail

Job description

Spa Receptionist – Rosewood Villa Magna

Location: Rosewood Villa Magna, Madrid, Community of Madrid, Spain

Salary: €16,500.00-€18,000.00

Employment type: Full-time

Seniority level: Entry level

Job function: Administrative (Hospitality industry)

Overview

We are seeking a Spa Receptionist to join our team in Rosewood Villa Magna. Under the general direction of the Spa & Wellness Manager and local policies and procedures, handle guest requests in a friendly, effective, efficient and courteous manner at all times. The Spa & Wellness Receptionist function is to achieve the highest possible guest satisfaction with specific responsibility for each guest’s experience including arrival, departure, the use of facilities and locker areas.

Responsibilities

• Be responsible for the guest reservation experience.
• Greeting all guests, answering phone calls, assisting guests with questions regarding the spa menu, offerings, membership, and products, booking all appointments, checking guests into the system and billing for services received.
• Promote Sense Spa members/guests with the highest level of services to increase sales and demand repeat business.

Additional

If you’re looking for a new professional challenge, don’t miss this opportunity and join our team!