Spa & Gym Recepcionist

Soho House & Co.; Barcelona; Presencial; EUR 21.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Team meal

Soho Friends

Discount on Food & Drink

Room rates: any bedroom, any house

Birthday day off

Cowshed/Soho Home discounts

Training programs

Benefits platform with discounts

Descripción de la vacante

Soho House & Co. in Barcelona is seeking a Spa & Gym Receptionist to ensure members and guests have an exceptional experience. You will greet everyone warmly, manage bookings and introduce the full range of Soho House services, while upholding our values of collaboration, simplicity, kindness and passion.

The role requires up to 2 years in a busy venue, excellent customer service and fluent English and Spanish. Enjoy Soho House benefits and a dynamic, friendly team environment.

Formación

• Up to 2 years’ experience in a busy high-profile venue.
• Reliable, friendly and a key team member.
• Excellent communication and problem-solving skills.

Responsabilidades

• Welcome members by name and greet guests warmly.
• Be well-versed in SOPs, menus, amenities and laundry drop for Housekeeping.
• Learn services offered by Soho House Gym & Spa.
• Maintain a clean, sanitary reception area.
• Manage member lists, spa bookings and personal training classes.
• Resolve guest concerns in real time and relay feedback to management.
• Build positive relationships with members and guests.
• Communicate feedback to management and uphold Soho House standards.
• Contribute to a fun, approachable, professional atmosphere.

Conocimientos

Fluent in English

Fluent in Spanish

Customer service

Multitasking

Attention to detail

Descripción del empleo

The place…

Job Purpose

As a Spa & Gym Recepcionist with Soho House, your role is to make sure that our members and guests have an amazing experience every time.
You will deliver an excellent first impression and a warm greeting to everyone as they come in. You will showcase our Values: Collaboration, Simplicity, Kindness and Passion.

Main Duties

• Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly.
• Well- versed on standard operating procedures, menus, amenities and collect laundry for Housekeeping Department.
• Learn about all the different services and how much Soho House Gym & Spa has to offer.
• Maintain a clean, sanitary and safe environment: reception area.
• Manage members lists, bookings Spa services and Booking personal training classes
• Support, direct, solve problem in real- time to ensure any guest related concerns are addressed straight away.
• Build a positive relationships with members and guest.
• Communicate and red flag any feedback to the management team.
• Influence a fun and positive atmosphere by being approachable and professional.
• Welcome new hire and train everyone to the Soho House standards ie: Steps of service, Soho House knowledge.

Requirements

A successful Spa & Gym Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

• Strong attention to details
• Excellent customer service
• Fluent in English and Spanish
• Organised and reliableAbility to handle feedback to achieve member satisfaction
• Ability to multitask and work in a fast-paced environment
• Ability to understand and follow written and verbal instructions
• Excellent interpersonal, communication and problem solving skills.

What we are offering?

• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Team Room Rates; Any Bedroom, Any House, $100 a night
• Birthday Day Off
• Discount on Cowshed products and Soho Home (up to 50%)
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more