Member Relations

Soho House & Co.; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

All houses membership

Training workshops

Team events

Employee courses

Family meals

Sport classes

Staff screenings

Descripción de la vacante

Soho House & Co. in Barcelona is seeking a friendly Member Relations professional to enhance guest experiences and serve as the primary member contact. You will onboard new members, maintain CRM records, and coordinate private bookings and events.

Join a vibrant team dedicated to delivering personalised, high-quality service across our house, with a focus on member engagement and loyalty initiatives. This role is based on-site in Barcelona, with opportunities for development within the Soho

Formación

• 2+ years in hospitality, concierge, membership, or guest relations.
• Exceptional interpersonal and communication skills.
• Polished, professional demeanour with a genuine service mindset.
• Strong administrative skills and experience using CRM or database systems.
• Ability to stay calm and resourceful under pressure.
• High attention to detail and confidentiality.
• A passion for people and delivering memorable member experiences.

Responsabilidades

• Serve as the primary contact for members, addressing enquiries, resolving concerns, and delivering personalised support.
• Maintain a strong presence in key areas of the club to engage with members and enhance their overall experience.
• Support onboarding of new members, including welcome communications, tours, and orientation.
• Maintain accurate member records in the CRM system, ensuring timely updates on preferences, interactions, and feedback.
• Assist with the coordination of member events, reservations, private bookings, and special requests.
• Work closely with front-of-house, events, and operations teams to ensure seamless service delivery.
• Actively gather and log feedback from members, escalating suggestions or issues to relevant departments.
• Champion the club’s values, brand tone, and member-first approach in every interaction.
• Monitor and support member engagement initiatives, including retention programs, loyalty communications, and satisfaction tracking.

Conocimientos

Hospitality experience

Interpersonal skills

CRM skills

Calm under pressure

Discretion

Professionalism

People-focused

Herramientas

CRM software

Descripción del empleo

The vibe …

At Soho House culture iseverythingand we believe that our Houses are only as good as the people who work within them. Whetherit’sa private members’ club, hotel, restaurant,spaorgymeach of our sites has its own style and atmosphere. We aim to make sure that all our guests and members have a greattimeand wefirmly believeit’sour people who make that happen.

Main duties…

• Serve as the primary contact for members, addressing enquiries, resolving concerns, and deliveringpersonalisedsupport.
• Maintain a strong presence in key areas of the club to engage with members and enhance their overall experience.
• Support onboarding of new members, including welcome communications, tours, and orientation.
• Maintainaccuratemember records in the CRM system, ensuringtimelyupdates on preferences, interactions, and feedback.
• Assistwith the coordination of member events, reservations, private bookings, and special requests.
• Work closely with front-of-house, events, and operations teams to ensure seamless service delivery.
• Actively gather and log feedback from members, escalatingsuggestionsor issues to relevant departments.
• Champion the club’s values, brand tone, and member-first approach in every interaction.
• Monitor and support member engagement initiatives, including retention programs, loyalty communications, and satisfaction tracking.

What we are looking for…

A successful Member Relations for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service.You’llbe reliable,friendlyand happy to be a key part of the team that strives for success.

• 2+ years in a hospitality, concierge, membership, or guest relations role
• Exceptional interpersonal and communication skills
• Polished, professionaldemeanourwith a genuine service mindset
• Strong administrative skills and experience using CRM or database systems
• Ability to stay calm and resourceful under pressure
• High attention to detail and confidentiality
• A passion for people and delivering memorable member experiences

Benefits…

By being part of our Soho House family, wewill offera huge numberof Learning & Development opportunities as well as other benefits such as:

• Competitive salary
• All houses membership
• Cookhouse & House Tonic -trips,trainingandworkshops to celebrate our passion for food and drink.
• Team Events: From fitness sessions to art classes, each month we hold a series of fun events.
• An extensive range of externally and internally run courses to all employees
• Family Meals during your shifts
• Sport Classes
• Staff Screenings