Spa Guest Services Specialist

W Hotels; Barcelona; On-site; EUR 18,000 - 28,000; Full time

Job summary

W Hotels is seeking a Spa Associate at our Barcelona property to advise guests on services, schedule treatments, and promote spa products. You will ensure smooth service flow, maintain professional appearance, and assist with guest requests while adhering to brand standards.

The role requires a High school diploma or GED and at least 2 years of related work experience, with no supervisory experience necessary. This is a full-time, on-site position at our Barcelona location.

Qualifications

• High school diploma or GED required.
• At least 2 years of related work experience.
• No supervisory experience required.

Responsibilities

• Advise employees on general property information and services.
• Promote and sell spa/salon services and retail products.
• Monitor and adhere to schedule and provide timely service.
• Prepare and review written documents accurately; answer phones with professional etiquette.
• Support management in hiring, training, scheduling, and coaching staff.

Skills

Guest service

Communication

Sales skills

Education

High school diploma or GED equivalent

Job description

W Hotels is seeking a Spa Associate at our Barcelona property to advise guests on services, schedule treatments, and promote spa products. You will ensure smooth service flow, maintain professional appearance, and assist with guest requests while adhering to brand standards.

The role requires a High school diploma or GED and at least 2 years of related work experience, with no supervisory experience necessary. This is a full-time, on-site position at our Barcelona location.