Spa & Gym Concierge: Create Stellar Member Experiences

Soho House & Co; Barcelona; Presencial; EUR 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Team meal on shift

Soho Friends Membership

50% discount on food & drink

Team room rates; $100 a night

Birthday day off

Discount on Cowshed products & Soho H0

Training and development programs

Benefits platform discounts

Descripción de la vacante

Soho House & Co in Barcelona is seeking a Spa & Gym Receptionist to greet members and guests with warmth and professionalism. You will manage bookings, learn services, and help create a welcoming atmosphere in a premium venue.

Fluent English and Spanish are required, with up to two years of experience in a busy high‑profile venue. You’ll contribute to a team that delivers exceptional service daily.

Formación

• Fluent in English and Spanish.
• Up to 2 years’ experience in a busy high‑profile venue.
• Reliable, friendly and a key part of the team.
• Strong attention to details.
• Ability to multitask and work in a fast‑paced environment.
• Excellent interpersonal, communication and problem‑solving skills.

Responsabilidades

• Welcome every member by name and greet guests warmly.
• Be versed in procedures, menus, amenities and collect laundry for Housekeeping.
• Learn about all services and what Soho House Gym & Spa offers.
• Maintain a clean, sanitary and safe reception area.
• Manage member lists, bookings for Spa services and personal training classes.
• Address guest concerns in real time and escalate when needed.
• Build positive relationships with members and guests.
• Communicate feedback to management.
• Contribute to a fun, professional atmosphere.
• Welcome new hires and train staff to Soho House standards.

Conocimientos

Customer service

Attention to detail

Interpersonal communication

Problem solving

Multitasking

Hospitality experience

Descripción del empleo

Soho House & Co in Barcelona is seeking a Spa & Gym Receptionist to greet members and guests with warmth and professionalism. You will manage bookings, learn services, and help create a welcoming atmosphere in a premium venue.

Fluent English and Spanish are required, with up to two years of experience in a busy high‑profile venue. You’ll contribute to a team that delivers exceptional service daily.