Software Support Consultant

Bystronic Software; País Vasco; Presencial; EUR 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Language courses

Microsoft certifications

Participation in technical conferences

Descripción de la vacante

Bystronic Software is seeking a Software Support Consultant to join our team. You will deliver L1-L2 technical support for CAD/CAM, MES, and ERP solutions used in sheet metal processing, diagnose issues, and collaborate with engineering for timely resolutions.

You will install and configure software on customer systems, provide remote or on-site training, and may travel to customer locations for upgrades and demonstrations.

Formación

• Technical background in Computer Science, Engineering, or related field.
• 1+ years in software support or technical customer service.
• Proficiency in English; Dutch language skills are a plus.

Responsabilidades

• Provide L1-L2 technical customer support for CAD/CAM, MES, and data analytics applications.
• Diagnose and resolve software issues reported by customers via phone, email, or ticketing system.
• Escalate complex issues to 2nd level support or development teams with clear documentation.
• Install, configure, and update software applications on customer systems.
• Cooperate with technology support teams to diagnose issues in advanced manufacturing systems.
• Provide remote or on-site training when required.

Conocimientos

Technical background

Experience in software support

English proficiency

Dutch knowledge

Educación

Engineering / Computer Science background

Herramientas

CAD/CAM

MES

ERP applications

Descripción del empleo

We are Bystronic, a global technology company in the metal industry. We are looking for people who support us in creating innovative solutions that drive our business forward. Our focus is on automating the complete material and data flow across the laser cutting and bending value chain.

In a nutshell

On our journey to become the benchmark in software engineering for the sheet metal industry, we are seeking a Software Support Consultant.

What drives this department

An environment where teamwork, generosity, and ambition play a key role in developing systems capable of providing agility and acceleration to industrial manufacturing.

What you will do

As a part of the Software Support team, you will work cooperating closely with other support teams performing the following tasks:

• Provide L1 -L2 technical customer support for CAD/CAM, MES, and data analytics applications used in sheet metal processing.
• Diagnose and resolve software issues reported by customers via phone, email, or ticketing system.
• Escalate complex issues to 2nd level support team, internal development or engineering teams, ensuring clear documentation.
• Install, configure, and update software applications on customer systems.
• Cooperate with technology support teams to diagnose and resolve issues related to our advanced manufacturing systems.
• Provide remote or on-site training when required.

What you need to succeed

• Technical background: Computer Science, Industrial / Mechanical / Telecommunication Engineering or similar technical background.
• 1+ years’ experience in software support or technical customer service.
• Proficiency in English. Dutch knowledge is a plus.
• Experience with CAD/CAM software, MES and ERP applications.
• When needed, travel to subsidiaries or customer on-site locations to lead and direct upgrades, training, meetings and presentations.

What’s in it for you

• Permanent contract.
• The opportunity to create a real impact on the sheet metal industry businesses facing complex scenarios and solving critical problem-space.
• Multidisciplinary teams with a variety of skills, perspectives, and backgrounds working in small tribes using agile methodologies.
• Individual learning & development programs, including language courses, Microsoft certifications, and participation in technical conferences .
• Salary and benefits aligned with the market and your experience .

People power our purpose

Imagine working in an environment that helps take the company to the next level, where your passion, values, and skills truly matter. At Bystronic, this can become your reality. Our people are the advantage that fuels and sustains our ambitions and long-term success. Together, we have created a culture where employees are at the center, inspiring us to make decisions that best serve and align with our purpose.

As much as we are a technology-driven business, real change is driven by people.

Interested?

Does this versatile challenge appeal to you? Then we look forward to meeting you!