Software Support Consultant - CAD/CAM & MES Expert

Bystronic Software; País Vasco; Presencial; EUR 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Language courses

Microsoft certifications

Participation in technical conferences

Descripción de la vacante

Bystronic Software is seeking a Software Support Consultant to join our team. You will deliver L1-L2 technical support for CAD/CAM, MES, and ERP solutions used in sheet metal processing, diagnose issues, and collaborate with engineering for timely resolutions.

You will install and configure software on customer systems, provide remote or on-site training, and may travel to customer locations for upgrades and demonstrations.

Formación

• Technical background in Computer Science, Engineering, or related field.
• 1+ years in software support or technical customer service.
• Proficiency in English; Dutch language skills are a plus.

Responsabilidades

• Provide L1-L2 technical customer support for CAD/CAM, MES, and data analytics applications.
• Diagnose and resolve software issues reported by customers via phone, email, or ticketing system.
• Escalate complex issues to 2nd level support or development teams with clear documentation.
• Install, configure, and update software applications on customer systems.
• Cooperate with technology support teams to diagnose issues in advanced manufacturing systems.
• Provide remote or on-site training when required.

Conocimientos

Technical background

Experience in software support

English proficiency

Dutch knowledge

Educación

Engineering / Computer Science background

Herramientas

CAD/CAM

MES

ERP applications

Descripción del empleo

Bystronic Software is seeking a Software Support Consultant to join our team. You will deliver L1-L2 technical support for CAD/CAM, MES, and ERP solutions used in sheet metal processing, diagnose issues, and collaborate with engineering for timely resolutions.

You will install and configure software on customer systems, provide remote or on-site training, and may travel to customer locations for upgrades and demonstrations.