Siteops Engineer

Td Synnex; España; Híbrido; EUR 50.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Descripción de la vacante

TD SYNNEX is seeking a SiteOps Engineer to manage incidents across our digital platforms. You will triage, investigate, and resolve issues with cross-functional teams in a fast-paced, multinational environment.

You will collaborate with Engineering, DevOps, Security, QA, and Business units, ensuring continuous platform reliability and improving operational standards while working across Europe or APJ.

Formación

• 3+ years' experience developing or supporting web solutions using C# .NET
• Strong incident and change management knowledge (ITIL v4 exposure is a plus)
• Fluent in English (written and spoken)

Responsabilidades

• Lead and manage incidents, ensuring correct triage, prioritization, investigation and resolution within SLAs
• Perform root-cause analysis and collaborate with architects and developers on technical solutions for bugs
• Ensure P1-P4 incidents are tracked, managed, and resolved within agreed SLAs
• Identify recurring issues and platform trends to reduce incident volume and improve reliability
• Act as change lead for bug fixes and operational improvements
• Maintain high-quality incident and backlog management, ensuring accurate reporting and data hygiene
• Mentor and support other SiteOps team members
• Build strong working relationships with Security, DevOps, QA, Development, UX, Architecture, and Business teams
• Continuously develop expertise in TD SYNNEX web solutions and operational processes
• Support the in-house SiteOps development team with technical debt tasks to ensure a bug-free platform

Conocimientos

C# .NET

ASP.NET MVC

REST APIs

Dynatrace

New Relic

Prometheus

Datadog

Graylog

Log Analytics

AppInsights

Agile / Scrum

Incident management

Incident leadership

Multicultural teams

English fluency

Herramientas

Docker

Kubernetes

Descripción del empleo

Why Choose TD SYNNEX

As a Fortune 500 global technology distributor operating in over 100 countries, TD SYNNEX connects the world's leading technology vendors with thousands of partners and customers. With over 22,000 employees globally, we support complex digital platforms that power critical business operations every day. The Site Operations team plays a key role in ensuring platform stability, reliability, and continuous improvement across our Digital Business landscape. This role offers the opportunity to work close to production systems, influence operational standards, and have real impact on service quality across the organization.

About the Role

As a SiteOps Engineer, you will be responsible for managing and resolving incidents and bugs across TD SYNNEX digital platforms. You'll combine hands-on technical skills with strong incident and stakeholder management, ensuring issues are triaged, investigated, communicated and resolved, with the underlying aim to prevent a re-occurance.

You'll work closely with Engineering, DevOps, Security, QA, and Business teams, acting as a key operational representative within the Digital Business unit. This role can be based anywhere in Europe or APJ (subject to local hiring entity).

What You'll Do

• Lead and manage incidents, ensuring correct triage, prioritization, investigation and resolution within SLAs
• Perform root-cause analysis and collaborate with architects and developers on technical solutions for bugs
• Ensure P1-P4 incidents are tracked, managed, and resolved within agreed SLAs
• Identify recurring issues and platform trends to reduce incident volume and improve reliability
• Act as change lead for bug fixes and operational improvements
• Maintain high-quality incident and backlog management, ensuring accurate reporting and data hygiene
• Mentor and support other SiteOps team members
• Build strong working relationships with Security, DevOps, QA, Development, UX, Architecture, and Business teams
• Continuously develop expertise in TD SYNNEX web solutions and operational processes
• Support the in-house SiteOps development team with technical debt tasks to ensure a bug-free platform

What We're Looking For

• 3+ years' experience developing or supporting web solutions using C# .NET
• Solid understanding of incident and change management (ITIL v4 exposure is a plus)
• Strong knowledge of C# (.NET Framework), ASP.NET MVC, and REST APIs
• Experience using observability tools (e.g. Dynatrace, New Relic, Prometheus)
• Experience with log analysis tools (e.g. Datadog, Graylog, Log Analytics, AppInsights)
• Experience working in Agile / Scrum environments
• Proven ability to lead incidents through to resolution
• Comfortable working across distributed, multicultural teams
• Fluent in English (written and spoken)

Nice to Have

• Strong stakeholder-facing experience in operational or customer-impacting roles
• Experience governing and reporting on SLAs
• Hands-on experience with Docker and Kubernetes
• Relevant certifications in ITIL, cloud platforms, or observability tools

What We Offer

• We provide competitive compensation with annual salary reviews.
• We value continuous learning and provide a clear progression plan.
• Hybrid work (3 days at the office per week)
• We provide comprehensive benefits including, paid leave, retirement plans, and more.

Key Skills

• Ability to Coordinate
• Bug Fix
• Collaborating
• Communication
• Compuware dynaTrace
• C Sharp (Programming Language)
• Deadline Management
• Kubernetes
• Operations Improvement
• Teamwork

At TD SYNNEX, our values guide everything we do

Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You

Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.

Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.

Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.

Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.

Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.

Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Summary

Location: Warsaw, Poland; Hyderabad, India; Delhi, India; Mumbai, India; Krakow, Poland; Prague, Czech Republic; Barcelona, Spain

Type: Full time