SiteOps Engineer: Incident & Reliability Lead

Td Synnex; España; Híbrido; EUR 50.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Descripción de la vacante

TD SYNNEX is seeking a SiteOps Engineer to manage incidents across our digital platforms. You will triage, investigate, and resolve issues with cross-functional teams in a fast-paced, multinational environment.

You will collaborate with Engineering, DevOps, Security, QA, and Business units, ensuring continuous platform reliability and improving operational standards while working across Europe or APJ.

Formación

• 3+ years' experience developing or supporting web solutions using C# .NET
• Strong incident and change management knowledge (ITIL v4 exposure is a plus)
• Fluent in English (written and spoken)

Responsabilidades

• Lead and manage incidents, ensuring correct triage, prioritization, investigation and resolution within SLAs
• Perform root-cause analysis and collaborate with architects and developers on technical solutions for bugs
• Ensure P1-P4 incidents are tracked, managed, and resolved within agreed SLAs
• Identify recurring issues and platform trends to reduce incident volume and improve reliability
• Act as change lead for bug fixes and operational improvements
• Maintain high-quality incident and backlog management, ensuring accurate reporting and data hygiene
• Mentor and support other SiteOps team members
• Build strong working relationships with Security, DevOps, QA, Development, UX, Architecture, and Business teams
• Continuously develop expertise in TD SYNNEX web solutions and operational processes
• Support the in-house SiteOps development team with technical debt tasks to ensure a bug-free platform

Conocimientos

C# .NET

ASP.NET MVC

REST APIs

Dynatrace

New Relic

Prometheus

Datadog

Graylog

Log Analytics

AppInsights

Agile / Scrum

Incident management

Incident leadership

Multicultural teams

English fluency

Herramientas

Docker

Kubernetes

Descripción del empleo

TD SYNNEX is seeking a SiteOps Engineer to manage incidents across our digital platforms. You will triage, investigate, and resolve issues with cross-functional teams in a fast-paced, multinational environment.

You will collaborate with Engineering, DevOps, Security, QA, and Business units, ensuring continuous platform reliability and improving operational standards while working across Europe or APJ.