Shipboard Front Desk Manager - Guest Services Leader

Royal Caribbean Group; Madrid; On-site; EUR 49,000 - 62,000; Full time

Job summary

Royal Caribbean Group is hiring for a guest services leadership role on board, requiring extensive hotel management experience and clear English communication. The candidate should be able to supervise a diverse team in a dynamic shipboard environment, addressing guest needs and upholding service standards.

Experience in a 4/5* hotel or shipboard operations is preferred, along with the ability to handle front desk processes and guest inquiries effectively.

Qualifications

• 5+ years of managerial hotel experience in customer service.
• Preferably shipboard experience and/or experience in a 4/5* hotel handling front desk operations.

Responsibilities

• Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
• Flexibility to manage, focus and encourage a positive, dynamic guest services operation by navigating through a changing work environment and coaching to improve performance.
• Ability to work positively and cooperatively in a diverse team environment to meet overall timeframes for Guest Services.
• Responds to escalated guest concerns in a considerate, professional and positive manner with empathy and active listening.
• Maintains current knowledge of ship’s regular events and special functions to provide guests with accurate information and handle special requests.

Skills

Managerial hotel experience

Shipboard experience

Job description

Royal Caribbean Group is hiring for a guest services leadership role on board, requiring extensive hotel management experience and clear English communication. The candidate should be able to supervise a diverse team in a dynamic shipboard environment, addressing guest needs and upholding service standards.

Experience in a 4/5* hotel or shipboard operations is preferred, along with the ability to handle front desk processes and guest inquiries effectively.