Onboard Guest Experience Manager

Royal Caribbean Group; Comunidad de Madrid; Presencial; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

Royal Caribbean Group seeks a Guest Services Manager to elevate guest satisfaction aboard our ships and mentor divisions across Hotel and Marine departments. The role centers on delivering a superior guest experience and driving a positive, high-performance hospitality culture.

The candidate should have a hotelier background on cruise ships with 2-3 years of experience, and multilingual abilities are advantageous to support diverse guests and crews.

Formación

• Hotel Director/Hotel General Manager background in a cruise ship (shipboard).
• 2-3yrs of hotelier experience.
• Additional languages is an advantage (Spanish, Italian, Portuguese, French, German).

Responsabilidades

• Takes the lead in owning and delivering an exceptional guest experience while tutoring other divisions on the key drivers of these standards.
• Lead a team to deliver focused, extraordinary customer service and respond rapidly to guest requests.
• Balance operational needs between the Financial and Guest Services Divisions through effective communication about guest issues.
• Manage group business onboard ensuring the Group Coordinator has necessary skills, training, tools, and information to deliver services.
• Assign duties, observe and evaluate team members to ensure high quality standards.
• Ensure compliance with Customs and Immigration policies and procedures regarding guest immigration and clearance.

Conocimientos

Leadership

Guest service

Team management

Descripción del empleo

Royal Caribbean Group seeks a Guest Services Manager to elevate guest satisfaction aboard our ships and mentor divisions across Hotel and Marine departments. The role centers on delivering a superior guest experience and driving a positive, high-performance hospitality culture.

The candidate should have a hotelier background on cruise ships with 2-3 years of experience, and multilingual abilities are advantageous to support diverse guests and crews.