Advisory Solution Consultant, Telco Industry

ServiceNow; Madrid; Remote; EUR 90,000 - 120,000; Full time

Job summary

ServiceNow is seeking an Advisory Solution Consultant for the Telco Industry in the EMEA region. This hands-on role supports Solution Sales with deep telecom expertise, guiding customers through complex transformation initiatives and aligning ServiceNow solutions with telecom requirements.

You will lead discovery workshops, deliver tailored demos, and mentor other consultants while shaping account strategy in the telecom vertical.

Qualifications

• 7+ years in pre-sales solution consulting or sales engineering.
• Deep telecom operations knowledge and telco processes.
• Experience selling to major telecom providers; Telefónica, Vodafone, Orange valued.
• Proficiency with ServiceNow or strong cloud software expertise.
• Collaborative with Product Management, Product Marketing, partners and Professional Services.
• Strategic account planning and strong Sales alignment in telco vertical.

Responsibilities

• Support product sales as a technical and domain expert within a client-facing sales team, focused on telecom operators and service providers.
• Lead discovery workshops to understand customers' challenges and deliver demos aligned to telecom use cases.
• Engage with customers on industry-specific processes and systems, including service operations and network workflows.
• Answer product feature and technical questions, linking platform capabilities to telecom realities.
• Develop account strategies with Sales to advance opportunities in the telecommunications vertical.
• Provide feedback to Product Management on telecom enhancements and differentiators.
• Share best practices and mentor other Solution Consultants in the telecom domain.
• Stay current on market trends, competitive positioning, and industry developments.
• Support marketing events, executive briefings, industry conferences, and telco user groups.

Skills

Pre-sales experience

Telco industry expertise

ServiceNow familiarity

Cross-functional collaboration

Territory management

Trusted advisor

AI in workflows

Job description

Advisory Solution Consultant, Telco Industry

• Full-time
• Employee Type: Regular
• Region: EMEA - Europe, Middle East and Africa
• Work Persona: Flexible

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

As a member of our Solution Consulting team, you will have a major impact on ourfuture success by supporting Solution Sales with a strong focus on theTelecommunications industry. You will help drive revenue by bringing deep industryexpertise, guiding customers through complex transformation initiatives, andpositioning ServiceNow solutions in alignment with telecom-specific operationaland business needs. This is a hands‑on technical consulting role for someone whocan go wide and deep on solution delivery and solution positioning during salescycles, while acting as a trusted advisor to customers, Sales, ProductManagement, and executive stakeholders. In line with the Advisory Solution
Consultant profile at ServiceNow, this role requires significant depth in a specificfunctional and industry area, the ability to mentor others, and the capability tohelp shape account strategy in the assigned vertical

What you get to do in this role:

• Support product sales as a technical and domain expert within a client facing sales team, with particular emphasis on telecom operators and
• service providers
• Lead discovery workshops to understand customers’ business challenges,operational models, and technology landscape, and deliver compellingproduct demonstrations aligned to telecom use cases
• Engage with customers on industry-specific processes and systems,including service operations, network-related workflows, customer servicemodels, order and case management, and operational efficiency initiativesacross telco environments
• Answer product feature and technical questions from customers, partners,and ServiceNow colleagues, connecting platform capabilities to telecomoperating realities
• Work closely with Sales to develop account strategies and advanceopportunities in the telecommunications vertical, consistent with theexpectations for advanced and senior Advisory Solution Consulting roles.
• Provide feedback to Product Management on enhancements that canbetter address telecom customer needs and create differentiated value
• Share best practices, reusable assets, and industry knowledge with otherSolution Consultants, while mentoring team members in the telecomdomain, which aligns with the internal expectations for Advisory-levelSolution Consultants.
• Stay current on market trends, competitive positioning, and the evolving
• Support marketing events, executive briefings, industry conferences, usergroups, and trade shows focused on telecommunications and digitalservice provider

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or the telecommunications industry
• 7+ years of pre-sales solution consulting or sales engineering experience • Strong experience in the telecommunications industry, with a solid understanding of telco operations, business processes, and supporting systems
• Experience working with or selling into major telecommunications providers; prior experience with companies such as Telefónica, Vodafone, Orange, or similar operators is highly valued
• Proficiency with the ServiceNow product or strong technical expertise with cloud software solutions
• Experience working collaboratively with Product Management, Product Marketing, partners, and Professional Services
• Territory management skills, including pipeline building and strong partnership with Sales to drive execution excellence
• Ability to act as a trusted advisor in a complex customer environment and contribute deep expertise in a specific industry domain, consistent with the internal definition of Advisory and Sr. Advisory Solution Consulting roles

FD21

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.