Servicenow Practice Lead - Granada

Unit4 Group; Granada; A distancia; EUR 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote working opportunities

Flexible Leave Paid Time Off

Growth opportunities

Inclusive working environment

DEI focus

Descripción de la vacante

Unit4 Group seeks a ServiceNow Practice Lead to architect, implement, and govern the ServiceNow platform across the organization. You will lead a specialist team to optimize workflows and integrations aligned with business objectives, collaborating with stakeholders to scale the platform while upholding governance and security.

The role emphasizes autonomy, sustainable practices, and ongoing service improvement, with remote work options and a focus on growth, inclusion, and DEI.

Formación

• Proven experience as ServiceNow architect or team lead.
• Strong expertise in ITSM, CSM, and HRSD within ServiceNow.
• Solid understanding of ITIL, ITSM and HR processes.
• ServiceNow certification (Administrator, Developer, or Implementation Specialist) is highly desirable.
• Proven leadership of technical teams.
• Excellent communication and collaboration skills.

Responsabilidades

• Act as lead architect for the ServiceNow platform, directing configuration, deployment, and ongoing maintenance.
• Lead a team to develop and enhance ServiceNow to meet business goals.
• Partner with stakeholders to translate business needs into ServiceNow capabilities.
• Define and enforce governance, security, and optimization best practices.
• Ensure seamless integrations between ServiceNow and other enterprise systems.
• Oversee daily operations, reliability, security, and performance of the platform.
• Manage ServiceNow licensing and ensure compliance with licensing terms.
• Maintain relationships with ServiceNow and third-party vendors to ensure high-quality service delivery.

Conocimientos

ServiceNow architect

Team leadership

ITSM

CSM

HRSD

ITIL

Governance

Stakeholder comms

Security

Communication

Descripción del empleo

As ServiceNow Practice Lead, you will architect, implement, and govern the ServiceNow platform across Unit4. You will lead a specialist team to optimize workflows and integrations aligned with business objectives. You’ll collaborate with stakeholders to ensure the platform scales with evolving needs while upholding governance and security. This role offers impact through platform maturity, cross‑functional collaboration, and ongoing service improvement, within a culture that values autonomy and sustainability.

• remote working opportunities
• flexible Leave Paid Time Off
• growth opportunities
• inclusive working environment
• DEI focus
• Act as lead architect for the ServiceNow platform, directing configuration, deployment, and ongoing maintenance
• Lead a team to develop and enhance ServiceNow to meet business goals
• Partner with stakeholders to translate business needs into ServiceNow capabilities
• Define and enforce governance, security, and optimization best practices
• Ensure seamless integrations between ServiceNow and other enterprise systems
• Oversee daily operations, reliability, security, and performance of the platform
• Manage ServiceNow licensing and ensure compliance with licensing terms
• Maintain relationships with ServiceNow and third‑party vendors to ensure high‑quality service delivery
• Proven experience as ServiceNow architect or team lead
• Strong expertise in ITSM, CSM, and HRSD within ServiceNow
• Solid understanding of ITIL, ITSM and HR processes
• Knowledge of ServiceNow NowAssist AI (advantage)
• ServiceNow certification (Administrator, Developer, or Implementation Specialist) is highly desirable
• Proven leadership of technical teams
• Excellent communication and collaboration skills
• communication
• leadership
• ServiceNow ITSM
• ServiceNow CSM
• ServiceNow HRSD