Senior ServiceNow Solution Architect – HRSD

Cognizant; España; A distancia; EUR 90.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Restaurant tickets

Permanent contract

Flexible benefits: Gympass and nursery

Referral bonus

Competitive salary & bonuses

Descripción de la vacante

Cognizant is seeking a Senior ServiceNow Solution Architect specializing in HR Service Delivery (HRSD) to provide technical leadership across HR case management, lifecycle events, Employee Center design, and HRIS integrations. This role is fully remote within Spain and involves guiding platform design and integration strategy for high-impact digital HR initiatives.

You will mentor delivery teams, work with stakeholders across international teams, and stay at the forefront of ServiceNow

Formación

• Required CSA and CIS-HR certifications for HRSD projects.
• Minimum 5+ years of hands-on ServiceNow experience in HRSD.
• Strong consulting background and platform integration experience.
• Excellent communication and client-facing skills.

Responsabilidades

• Provide technical leadership on platform design, integration architecture, and HR strategy.
• Configure HR cases and Centre-of-Excellence segmentation in ServiceNow HRSD.
• Develop lifecycle events: onboarding, transfers, offboarding.
• Design Employee Center and manage HR knowledge and data security.
• Lead integrations with Workday and SAP SuccessFactors.
• Mentor developers and architects to ensure high-quality delivery.
• Define integration approaches across components and stakeholders.
• Educate clients on suitable technical solutions and negotiate scope.

Conocimientos

ServiceNow platform

HRSD domain expertise

Leadership & mentorship

JavaScript

HTML

CSS

Workday integration

SAP SuccessFactors integration

Agile methodologies

Fluent English

Spanish language skills

Educación

Degree in Computer Science or Information Technology

Herramientas

CSA certification

CIS-HR certification

CTA

CMA

Employee Center knowledge

Descripción del empleo

Senior ServiceNow Solution Architect – HRSD

Remote · Spain

About the role

We're looking for a Senior ServiceNow Solution Architect specialising in HR Service Delivery (HRSD) to provide technical leadership and thought leadership to both our clients and internal teams. You will lead platform design, integration architecture, and technology strategy across HR service delivery — from HR case management and lifecycle events to Employee Center design and HRIS integrations — ensuring every solution delivered is scalable, elegant, and of the highest quality.

Why join us?

HIGH-IMPACT PROJECTS — Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.

CUTTING-EDGE TECH — Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve.

FULLY REMOTE IN SPAIN — Work from wherever you're most productive. No relocation, no commute, full flexibility.

CONTINUOUS LEARNING — Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off.

A TEAM THAT HAS YOUR BACK — Talented colleagues who collaborate, support, and push each other to deliver quality work.

GLOBAL EXPOSURE — Work alongside international teams in a truly multicultural environment.

A CLEAR CAREER PATH — Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction.

What's in it for you

• Restaurant tickets for every working day
• Permanent contract — we're investing in a long-term relationship
• Flexible benefits: Gympass and nursery tickets through our flexible retribution scheme
• Referral bonus — bring great people in and get rewarded
• Competitive salary and bonuses — let's talk numbers on our first call

What you'll bring

• 5+ years of hands‑on experience on the ServiceNow platform
• 5+ years of experience in General Consulting, Service Management, or Software Development
• 5+ years of platform configuration experience
• ServiceNow Certified System Administrator (CSA) — required
• ServiceNow CIS‑HR (Human Resources) — required
• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) — desired
• Employee Center or Workplace knowledge certification — desired
• Degree or equivalent in Computer Science or Information Technology; post‑graduate degree in a software‑related field is a plus
• Hands‑on experience with HR case management, Centre‑of‑Excellence segmentation, and lifecycle events including onboarding, transfers, and offboarding
• Experience designing and building Employee Center and managing HR knowledge and data security
• Integration experience with HRIS platforms such as Workday and SAP SuccessFactors
• Solid understanding of the HR data model, scoped security, and ServiceNow's HR application architecture
• Familiarity with adjacent modules: Integrations, App Engine, and Employee Center or Workplace — a plus
• Development background: JavaScript, HTML, CSS, JavaScript frameworks, and integrations
• Experience working in Agile development environments
• Knowledge of software development life cycle management
• Strong ownership, accountability, and attention to detail
• Analytical thinking and problem-solving skillsActive listening and collaborative working style
• Fluent English — required. Spanish language skills are a plus

What you'll do

• Provide technical leadership and thought leadership to clients and internal teams on platform design, integration architecture, and HR technology strategy
• Configure HR cases and Centre‑of‑Excellence segmentation within ServiceNow HRSD
• Build lifecycle event workflows covering onboarding, transfers, and offboarding
• Design Employee Center and manage HR knowledge bases and data security models
• Lead integrations between ServiceNow and HRIS platforms such as Workday and SAP SuccessFactors
• Lead and mentor developers and architects to ensure the highest standard of technical quality
• Design, document, and communicate the integration approach across all architectural components
• Research, analyse, and propose solution alternatives that address specific business needs across service lines
• Educate clients and negotiate the right technical solutions for their context
• Deliver a positive, value‑adding experience to clients in every interaction
• Act as the final escalation point for technical decision‑making within a programme
• Ensure all artefacts, configured components, and interactions meet the highest quality standards
• Assist in scoping new opportunities and designing tools and techniques for efficient delivery
• Build and develop high‑performing delivery teams
• Provide technical coaching and oversight to developers and architects
• Define domain‑specific evaluation processes for hiring that fit market needs
• Identify emerging skill sets needed by the team and define training plans
• Align resource requirements based on demand projections

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.