Service Project Manager

MSX International; Bellprat; Presencial; EUR 45.000 - 55.000; Jornada completa

Descripción de la vacante

MSX International is seeking a Service Project Manager to lead contact center operations across EU markets. You will ensure delivery against client expectations, manage deliverables, and report status to clients. The role requires a strong customer service background, 3+ years in large-scale centers, fluent English and Spanish (C1), and the ability to lead roughly 130 staff, including trainers and analysts, to drive performance.

Formación

• Experience in the customer service sector.
• 3+ years leading large-scale Contact Centers across markets.
• Excellent client management skills.
• Ability to manage around 130 people including team leaders, trainers, analysts and agents.
• Excellent communication skills in English and Spanish (C1).

Responsabilidades

• Review project KPIs and SLAs.
• Perform monthly forecast and manage revenue/expense control.
• Develop and implement continuous improvement processes in customer service.
• Organize and participate in contact center performance review meetings with the client.
• Take part in recruitment processes, including final-stage validation interviews.
• Organize onboarding and training for new hires.
• Motivate and monitor teams to maintain commitment and performance.

Conocimientos

Customer service leadership

Client management

Team leadership

Communication skills

English and Spanish (C1)

Descripción del empleo

• Compensation: EUR 45,000 - EUR 55,000 - yearly

Company Description

MSX International Group is the world's leading provider of outsourced business solutions for the automotive industry, operating in more than 80 countries.
MSXI's extensive industry experience, combined with advanced data analytics and customized software solutions, enhances the performance of automotive dealer networks by increasing revenue, reducing costs, and improving customer satisfaction.

Job Description

Do you have solid experience leading Contact Centers with operations across multiple markets and are ready to take on new challenges?

This is your role at MSX!

MSX International is looking for a ServiceProject Manager, an expert in understanding client expectations at EU level, managing deliverables, overseeing project KPIs, and reporting status updates to the client.

As a Service Project Manager, you will:

• Review project KPIs and SLAs.
• Perform the monthly forecast and manage project revenue/expense control.
• Develop and implement continuous improvement processes in customer service.
• Organize and participate in Contact Center performance review meetings with the client.
• Take part in recruitment processes, particularly in final-stage validation interviews.
• Organize onboarding and training processes for new hires.
• Motivate and monitor teams to maintain their commitment and performance.

Qualifications

We are looking for you if you:

• Have strong knowledge and experience in the customer service sector.
• Have at least 3 years of experience leading large-scale Contact Centers operating across different markets.
• Possess excellent client management skills.
• Are skilled in managing people (around 130 people including team leaders, trainers, analysts, and customer service agents).
• Have excellent communication skills.
• Have a strong command of English and Spanish, with C1-level proficiency in both languages.

Additional Information

With more than 5,000 employees across 80+ countries worldwide, our teams provide industry-leading expertise across:

• Parts, Accessories & Service Performance
• Actionable Information
• Learning Solutions

Our proven track record means we now collaborate with nearly every automotive manufacturer in the market.

MSX Purpose

Empowering those who drive and create to thrive in our constantly changing world.

MSX Mission

Leveraging our mobility expertise, the creativity of our global teams, and the power of technology to build customized, sustainable, and innovative solutions.

MSX Vision

To be our clients' first choice, recognized for our operational excellence and our commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.