Service & Performance Manager, Facility & Contracts

Airbus Defence and Space; Getafe; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Vacation days

Salary

Transport service

Free canteen

Kindergarten

Medical clinic

Upskilling opportunities

CSR initiatives

Job summary

Airbus Defence and Space in Getafe seeks a Professional to manage operational performance, KPIs, and contract compliance for waste, services, cars, catering, and vending. You will support Office Services and coordinate across FM/real estate teams to drive efficiency and cost control.

The role emphasizes data analysis, continuous improvement, and stakeholder management in a cross-functional environment. English proficiency at B2 level is required.

Qualifications

• Degree in Engineering or similar EQF Level 7.
• Up to 3 years of supplier management experience.
• Experience in KPI management and data analysis.
• Experience in vendor and contract management.
• Proficiency in Microsoft and Google analysis tools.
• Project management and knowledge of SLAs.
• Strong cross-functional collaboration and stakeholder management.
• English level B2 or higher.

Responsibilities

• Waste management, auxiliary services, company cars, catering and vending in Getafe.
• Monitoring and improvement of KPIs (quality, satisfaction, incidents, service times, etc.).
• Supervision of contractual compliance and SLAs with suppliers.
• Analysis of consumption data, trends, and optimization opportunities.
• Definition and implementation of continuous improvement plans.
• Budget management and cost control.
• Audit coordination.
• Action plan management.
• Adherence to applicable regulations and standards.

Skills

KPI management

Data analysis

Vendor management

Contract management

Cross-functional collaboration

Project management

English (B2+)

Analytical skills

Education

Master's degree in Engineering or similar

Tools

Microsoft Office

Google Workspace

Job description

Airbus Defence and Space in Getafe seeks a Professional to manage operational performance, KPIs, and contract compliance for waste, services, cars, catering, and vending. You will support Office Services and coordinate across FM/real estate teams to drive efficiency and cost control.

The role emphasizes data analysis, continuous improvement, and stakeholder management in a cross-functional environment. English proficiency at B2 level is required.