Service Operations Team Lead - Automation & Quality

Verisk Careers | Verisk; Málaga; Hybrid; EUR 46,000 - 60,000; Full time

Job summary

Verisk Specialty Business Solutions in Málaga, Spain, seeks an experienced Service Operations Team Leader to drive day-to-day performance and develop a high-performing team supporting operational live clients. You will prioritise workload, monitor service levels, coach operators, and push for standardisation, automation and data-led improvements across the Service Operations function.

Hybrid work model offered.

Qualifications

• Experience leading service operations teams.
• Strong focus on process improvement and quality control.
• Ability to coach and develop operators for better performance.

Responsibilities

• Lead day-to-day Service Operations with accountability for people, workload and quality.
• Prioritise work, monitor service levels and escalate issues as needed.
• Drive standardisation, automation and data-led decision making across the team.
• Ensure operational risks are identified and managed effectively.
• Develop documentation, cross-skilling and team resilience through continuous improvement.

Skills

Team leadership

Operational excellence

Coaching and development

Job description

Verisk Specialty Business Solutions in Málaga, Spain, seeks an experienced Service Operations Team Leader to drive day-to-day performance and develop a high-performing team supporting operational live clients. You will prioritise workload, monitor service levels, coach operators, and push for standardisation, automation and data-led improvements across the Service Operations function.

Hybrid work model offered.