Service Operations Manager (Data) - 100% remoto

UST; España; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Annual leave + discretionary days

Health, life and accident insurances

Training platforms access

Career stability and growth

Referral bonuses

Payroll options 12 or 14 payments

WFH / remote work policy

Discount platform & gym access

Job summary

UST is seeking a Service Operations Manager to join its Fintech team in Spain. You will coordinate incident and change management, produce KPI and SLA reports, and drive operational governance and improvements across multiple technical teams.

The role emphasizes strong stakeholder communication, data analysis, and continuous improvement, with flexible work options and a broad benefits package.

Qualifications

• 4+ years of experience in operational coordination, service management, or technology operations environments.
• Proven experience in Incident Management and Change Management processes.
• Strong operational reporting and management information skills.
• Experience producing KPI, SLA, availability, and operational performance reports.
• Strong analytical skills with the ability to identify trends, risks, and recurring issues from operational data.
• Experience coordinating multiple technical teams during incidents and critical situations.
• Strong stakeholder management and communication skills.

Responsibilities

• Execute Change Management and incident response during critical events.
• Develop and deliver Operational Reporting and KPI/SLA reports.
• Coordinate across multiple technical teams during incidents and outages.
• Monitor and manage operational performance and governance activities.
• Identify trends, risks, and recurring issues from data and drive improvements.
• Engage stakeholders to align on priorities and actions.

Skills

Incident Management

Change Management

Operational Reporting

KPI Reporting

SLA Reporting

Data Analysis

Stakeholder Management

Technical Team Coordination

Monitoring

Operational Governance

Continuous Improvement

Job description

UST is looking for the very Top Talent…and we would be delighted if you were to join our family!

More in detail, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and a presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

What are we looking for?

We are currently looking for a Service Operations Manager to join our Fintech team.

• Change Management
• Operational Reporting
• Stakeholder Management
• KPI Reporting
• SLA Reporting
• Data Analysis
• Technical Team Coordination
• Monitoring & Management
• Operational GovernanceContinuous Improvement

Mandatory requirements:

• 4+ years of experience in operational coordination, service management, or technology operations environments.
• Proven experience in Incident Management and Change Management processes.
• Strong operational reporting and management information skills.
• Experience producing KPI, SLA, availability, and operational performance reports.
• Strong analytical skills with the ability to identify trends, risks, and recurring issues from operational data.
• Experience coordinating multiple technical teams during incidents and critical situations.
• Strong stakeholder management and communication skills.

What can we offer?

23 days of Annual Leave plus the 24th and 31st of December as discretionary days!

Numerous benefits (Heath Care Plan, Internet Connectivity, Life and Accident Insurances).

Free access to several training platforms

Professional stability and career plans

UST also, compensates referrals from which you could benefit when you refer professionals.

The option to pick between 12 or 14 payments along the year.

Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)

UST Club Platform discounts and gym Access discounts

In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.