SAP Sales & Service Team Manager (m/f/d)

Liebherr Group; Madrid; Hybrid; EUR 120,000 - 160,000; Full time

Benefits offered by this job

Meal vouchers

Life and accident insurance

Premium private health insurance

Flexible remuneration

Hybrid working model

Job summary

Liebherr IT Shared Service Centre Ibérica in Madrid is seeking an experienced SAP Sales & Service Team Manager to lead SAP SD and Service delivery across global template. You will manage a high-performing team of SAP consultants, oversee fit-to-template, configuration, go-live, and transition to operations in a hybrid Madrid-based model with at least 40% on-site work.

The role requires 7+ years in SAP Sales & Service, strong leadership, and hands-on experience with SAP S/4HANA and AMS.

Qualifications

• 7+ years in SAP Sales & Service consulting, implementation, or AMS.
• Experience with SAP S/4HANA in international settings.
• Strong knowledge of SD and Service processes (order-to-cash, billing, service orders).
• Proven leadership of SAP functional teams and resource planning.
• Willing to travel internationally up to 30%.

Responsibilities

• Lead SAP SD and Service delivery across global template.
• Build and develop a high-performing SAP functional team.
• Oversee fit-to-template, configuration, and go-live activities.
• Ensure SIT/UAT quality and end-to-end process integrity.
• Coordinate Level 2/3 support and continuous improvement.

Skills

Leadership

Stakeholder management

Communication

Problem solving

Team building

Education

Bachelor’s/Master’s in a relevant field

Tools

JIRA

Confluence

SAP Cloud ALM

Microsoft Dynamics CRM

Job description

Join Liebherr, a global leader in engineering and manufacturing, as we advance our digital transformation journey. We are looking for an experienced SAP Sales & Service Team Manager (m/f/d) to lead our SAP Sales and Service capabilities across implementation and operations, based in our IT Shared Service Centre in Madrid. In this role, you will lead the teams responsible for the implementation, support, and continuous improvement of SAP Sales & Distribution (SD) and Service solutions. You will ensure successful delivery across global S/4HANA rollout waves while establishing sustainable application support and maintenance capabilities as our transformation progresses. You will be responsible for building and developing a team of SAP functional consultants, overseeing solution delivery from fit-to-template through go-live, and ensuring effective Level 2 and Level 3 support following implementation. Working closely with Solution Architects, Business Process Owners, other SAP teams, and Application Management Services, you will drive solution quality, operational stability, and continuous improvement. This is an exciting opportunity to shape and lead a global SAP Sales & Service team, combining people leadership, transformation delivery, and long-term application management within Liebherr's international IT organization. The working location for this position will be in Madrid city, where we operate a hybrid model, requiring at least 40% of the working time on-site on a weekly basis.

Creating passion: your responsibilities

• Lead SAP Sales & Service delivery and application management across Sales & Distribution (SD) and Service processes, ensuring alignment with Liebherr's global S/4HANA template.
• Build, lead, and develop a high-performing team of SAP functional consultants, ensuring effective resource allocation, delivery quality, knowledge sharing, and professional development.
• Oversee fit-to-template activities, solution configuration, and implementation, ensuring business requirements are addressed within global template standards.
• Ensure quality across system integration testing (SIT), user acceptance testing (UAT), and defect resolution, maintaining end-to-end process integrity.
• Oversee cutover, go-live, and Hypercare activities, ensuring operational readiness, structured knowledge transfer, and successful transition into application support.
• Ensure effective Level 2 and Level 3 functional application support, coordinating incident resolution, problem management, maintenance activities, and continuous improvement.
• Collaborate with Solution Architects, Business Process Owners, other SAP functional teams, and Application Management Services to ensure integrated solutions and reliable operations, particularly across SAP S/4HANA, Microsoft Dynamics CRM, and Field Service.
• Monitor team performance, delivery commitments, service levels, risks, and dependencies, proactively addressing issues and driving corrective actions.
• Drive continuous improvement of SAP Sales & Service solutions, delivery and support processes, ensuring effective documentation and knowledge management using tools such as JIRA, Confluence, and SAP Cloud ALM.

Contributing your strengths: your qualifications

• Bachelor’s or Master’s degree in Business Administration, Information Technology, Engineering, or a related field.
• 7+ years of experience in SAP Sales & Service consulting, implementation, or application management, preferably within SAP S/4HANA environments.
• Proven experience delivering SAP S/4HANA implementations and supporting business-critical SAP applications in international environments.
• Strong functional understanding of SAP Sales & Distribution (SD) and Service processes, including order-to-cash, sales order management, pricing, billing, service orders, and integration with Finance, Logistics, and Field Service Management.
• Proven experience leading and developing SAP functional teams, including people management, resource planning, performance management, and coaching.
• Experience across the SAP application lifecycle, including fit-to-template, configuration, testing, go-live, Hypercare, and transition to operations.
• Experience with SAP Application Management Services (AMS), including Level 2/Level 3 support, incident and problem management, and service improvement.
• Ability to balance business requirements, global template standards, solution quality, and long-term application maintainability.
• Strong communication, leadership, and stakeholder management skills, with the ability to collaborate across business, IT, and external service providers.
• Structured, proactive, and results-oriented mindset, with strong problem-solving skills and experience in international environments.
• Experience working in international and multicultural environments. Fluent in English (written and spoken); additional languages (e.g., German) are an advantage.
• Willingness to travel internationally (up to 30%) as required by project work.

Our commitment to you: your benefits

• Competitive compensation and benefits package that recognizes your expertise
• Flexible and hybrid working model
• Creative freedom and responsibility to shape processes and solutions in our global transformation
• Continuous learning and development with tailored training and certification opportunities
• Meal vouchers
• Life and accident insurance
• Option to include a premium private health insurance package as part of the flexible remuneration
• A safe, stable and international workplace within a trusted family business that invests in people

If you have any questions, please contact Marija Kostadinovic.

One Passion. Many Opportunities.

The Company

Liebherr is a family-run technology company that is not only one of the largest construction machinery manufacturers in the world, but also offers high-quality, user-oriented products and services in many other areas. The Group employs nearly 50,000 people in more than 140 companies on all continents.

Location

Liebherr IT Shared Service Centre Ibérica, S.L.
Parque Norte. Alamo building Serrano Galvache, 56
28033 Madrid
Spain (ES)

Contact

Marija Kostadinovic
[e-mail]