Service Desk Agent L1 (Barcelona)

D-Ploy; Laza; Presencial; EUR 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Broad range of tasks and responsibilit

Friendly and international working env

Professional development opportunities

Referral program Fishing for Friends

Company-sponsored events

Descripción de la vacante

D-Ploy is seeking a proactive IT Support Specialist to join our global team. You will provide technical and troubleshooting assistance for computer hardware and software, document end-user issues in our ITSM system, and collaborate with onsite technicians to ensure smooth operations.

The role requires fluent English, strong communication, and the ability to work independently while following established processes and best practices in a dynamic, international environment.

Formación

• Fluent English required (written and spoken).
• Advanced MS Office knowledge is a plus.
• Strong problem solving and analytical abilities.
• Good communication skills are essential.
• Attention to detail and ability to multi-task.
• Ability to work independently and effectively.
• Readiness to follow direction and best practices.
• Planning and organizing skills; team player mindset.

Responsabilidades

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products.
• Meticulous documentation of end user issues in ITSM tool
• Adherence to processes and knowledge documents
• Ticket backlog management
• Continuous service improvement activities – knowledge script creation, training document updates etc.
• Close collaboration with Onsite IT technicians

Conocimientos

Fluent English

MS Office

Problem solving

Communication

Attention to detail

Independent work

Planning & organizing

Team player

Descripción del empleo

Description

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Task and Responsibilities

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products


• Meticulous documentation of end user issues in ITSM tool


• Adherence to processes and knowledge documents


• Ticket backlog management


• Continuous service improvement activities – knowledge script creation, training document updates etc.


• Close collaboration with Onsite IT technicians

Requirements

• Fluent English (written and spoken)


• Advanced MS Office apps knowledge a plus


• Strong problem solving/analytical abilities


• Good communication skills


• Attention to detail and ability to multi-task


• Ability to work independently and effectively


• Readiness to follow direction and best practices


• Planning and organizing skills


• Team player and supportive personality


• Candidates have to declare Criminal record extract not older than three months

Benefits

• Broad range of tasks and responsibilities


• Friendly and international working environment


• Professional development opportunities


• Referral program (“Fishing for Friends”)


• Company-sponsored events

Is IT in your DNA?