Onsite Support Engineer (Barcelona, 1st/2nd Level Support, English)

D-ploy; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional development opportunities

Referral program (“Fishing for Friends”)

Company-sponsored events

Descripción de la vacante

D-ploy is looking for an IT Onsite Support Technician based in Barcelona to provide first and second level IT support. The role includes acting as the primary onsite point of contact for end-user IT issues and troubleshooting via a ticketing system.

The ideal candidate will have a minimum of 2+ years of experience in onsite support, fluency in English, and strong troubleshooting skills. You will work in a friendly international environment with plenty of professional development opportunities.

Formación

• Minimum 2+ years of experience in IT support / onsite support role.
• Strong troubleshooting skills in a Windows environment.
• Ability to provide a clean criminal record extract (not older than 3 months).

Responsabilidades

• Provide first and second level IT support for end-users.
• Act as the primary onsite point of contact for IT issues.
• Troubleshoot incidents via ticketing system (ServiceNow).

Conocimientos

Fluent English (written and spoken)

Troubleshooting skills in Windows

Customer-oriented mindset

Experience with ticketing systems (e.g., ServiceNow)

Descripción del empleo

D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.

We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value.

We are currently looking for an IT Onsite Support Technician to support end-users in a professional and regulated environment in Barcelona.

Tasks and Responsibilities

• Provide first and second level IT support (hardware, software, mobile devices, and peripherals)
• Act as the primary onsite point of contact for end-user IT issues
• Troubleshoot incidents and service requests via ticketing system (ServiceNow)
• Deliver prompt and professional user support (desk-side and remote)
• Document all activities and resolutions accurately in the ticketing system
• Support IT onboarding for new employees (equipment setup, user guidance)
• Maintain and contribute to knowledge base documentation
• Support continuous service improvement initiatives

Qualifications

• Fluent English (written and spoken)
• Minimum 2+ years of experience in IT support / onsite support role
• Strong troubleshooting skills in Windows environment and standard IT tools
• Experience with ticketing systems (e.g., ServiceNow)
• Excellent communication and customer-oriented mindset
• Ability to work independently in an onsite client environment
• Well-organized, reliable, and detail-oriented
• Experience in regulated environments (e.g., GxP) is a plus
• Ability to provide a clean criminal record extract (not older than 3 months)

Benefits

• Broad range of tasks and responsibilities
• Friendly and international working environment
• Professional development opportunities
• Referral program (“Fishing for Friends”)
• Company-sponsored events

Is IT in your DNA?