Expert Support Engineer

Quality & Reliability S.A. (QnR); Barcelona; On-site; EUR 70,000 - 110,000; Full time

Job summary

Quality & Reliability (QnR) invites applications for an Expert Support Engineer to support ICT services for a European organization in fusion energy. You will deliver high-level consultancy on ICT infrastructure and cybersecurity, acting as a technical lead across end-user support, platform management and IT governance.

The role requires a minimum of 5+ years in ICT infrastructure and cybersecurity consultancy or 10+ years in a related international setting, and excellent English communication

Qualifications

• A secondary education diploma.
• 5+ years of ICT infrastructure and cybersecurity consultancy, or 10+ years in a related international environment.
• Deep knowledge of ICT solutions design and implementation.
• Strong English communication, client interaction skills.
• Good organizational and problem-solving abilities; able to work autonomously or in a team.

Responsibilities

• Provide high-level consultancy for ICT infrastructure and cybersecurity.
• Monitor market for new technologies and propose suitable solutions.
• Design reference configurations, policies and procedures.
• Provide technical leadership to the team.

Skills

ICT infrastructure

Cybersecurity consultancy

Technical lead

English communication

Problem solving

Time management

Education

Secondary education diploma

Tools

Azure

AWS

Entra ID

Microsoft 365

VMware

Hyper-V

Red Hat Linux

NetApp storage

Cisco

Fortinet

Palo Alto

Job description

Are you an Expert Support Engineer? Think bigger about your next move!

Build your future with QnR Group.
JOIN THE NEXT EUROPEAN TECHNOLOGY POWERHOUSE

Expert Support Engineer | Quality & Reliability (QnR), the parent company of QnR Group

Role overview

We are looking for an Expert Support Engineer to join Quality & Reliability (QnR) and support the ICT services of a European organization in the field of fusion energy. You will provide high-level consultancy on ICT infrastructure and cybersecurity solutions and act as technical lead.

About QnR Group

QnR Groupis a technology group with 35 years of experience, 8 companies, 4 delivery centers and 210+ professionals across Greece, Belgium, Cyprus and Poland. Listed on the Athens Stock Exchange since 2000, we deliver mission-critical digital transformation projects for the public and private sector. The Group’s capabilities coversoftware engineering, enterprise and generative AI, cybersecurity, cloud infrastructure, SAP and ServiceNow solutions, core banking and maritime intelligence.

About the opportunity

QnR Group is part of a consortium that has been awarded a framework contract to provide ICT support services to a European organization in the field of fusion energy. The services cover end-user support, workplace and platform management, IT infrastructure and security, application administration and IT governance.

Location: Barcelona (Spain), Cadarache (France) or Garching, near Munich (Germany).

Working hours: standard 40-hour week, Monday to Friday between 07:00 and 20:00, in line with the client’s calendar. Occasional work outside normal hours may be requested.

Good to know: all work and documentation are in English and a security clearance and a confidentiality agreement may be required.

What you'll work on:

• Providing high-level consultancy for ICT infrastructure and cybersecurity solutions
• Monitoring the market for new technologies and proposing suitable solutions
• Designing reference configurations, policies and procedures
• Providing technical lead

What you bring:

• A secondary education diploma
• At least 5+ years of experience in ICT infrastructure and cybersecurity consultancy, design or technical lead roles, or 10+ years of specific domain experience in an international environment
• Deep knowledge of the technical domain in scope and excellent knowledge of the design and implementation of ICT solutions
• Very good organizational and problem-solving skills, a service-oriented attitude, and the ability to prioritize, deliver on time to agreed standards and work both autonomously and in a team
• Excellent oral and written communication skills in English, and the ability to interact effectively with client representatives

Nice to have:

• Hands-on experience with technologies of the client environment, such as Microsoft Azure or AWS, Entra ID, Microsoft 365, VMware or Hyper-V, Red Hat Linux, NetApp storage, Cisco, Fortinet or Palo Alto