Senior Technical Support Engineer - SaaS & Cloud Expert

Ingram Micro España; Barcelona; Presencial; EUR 42.000 - 64.000; Jornada completa

Descripción de la vacante

Ingram Micro España is seeking a Senior Technical Support Engineer to join our high-performing support team. You will provide expert-level technical assistance to customers, diagnosing complex product issues and collaborating with engineering to drive improvements.

You will work across SaaS platforms, APIs, databases, and cloud services, ensuring top-tier customer experience and timely resolutions. Strong communication and problem-solving skills are essential.

Formación

• 4–7+ years in technical support, solutions engineering, or a similar customer-facing technical role.
• Deep experience with SaaS platforms, APIs, databases, scripting, cloud services (AWS, Azure), or networking.
• Proven troubleshooting skills with the ability to think critically and communicate clearly under pressure.
• Strong understanding of web technologies, integrations, or system architecture.

Responsabilidades

• Respond to complex inbound technical service requests by phone and email.
• Diagnose, troubleshoot, and resolve technical problems across software, APIs, integrations, and infrastructure.
• Reproduce issues, perform root cause analysis, and coordinate with Engineering on fixes and requests.
• Create and maintain internal runbooks, FAQs, and technical documentation.
• Lead incident response or participate in on-call rotation for critical issues.

Conocimientos

Technical troubleshooting

SaaS platforms

APIs

Linux

Web servers

SQL

Jira

Zendesk

Educación

High school diploma

Secondary degree preferred

Herramientas

Jira

Confluence

Zendesk

Docker

Descripción del empleo

Ingram Micro España is seeking a Senior Technical Support Engineer to join our high-performing support team. You will provide expert-level technical assistance to customers, diagnosing complex product issues and collaborating with engineering to drive improvements.

You will work across SaaS platforms, APIs, databases, and cloud services, ensuring top-tier customer experience and timely resolutions. Strong communication and problem-solving skills are essential.