Senior Technical Support Engineer - Cloud & API Specialist

Ingram Micro España; Barcelona; On-site; EUR 45,000 - 65,000; Full time

Job summary

Ingram Micro España is seeking a Senior Technical Support Engineer to join our high-performing team. You will provide expert-level technical assistance to customers, troubleshoot complex product issues, and collaborate with engineering and product teams to improve services.

The role requires 4-7+ years in technical support, strong knowledge of SaaS platforms, APIs, databases, scripting, and cloud services. You will handle complex requests, support multiple systems, and contribute to service desk

Qualifications

• 4-7+ years in technical support, solutions engineering, or a similar customer-facing technical role.
• Deep experience with SaaS platforms, APIs, databases, scripting (e.g., Python/Shell), cloud services (AWS, Azure), or networking.
• Proven troubleshooting skills with clear communication under pressure.
• Strong understanding of web technologies, integrations, or system architecture.
• Experience with ticketing systems (e.g., Zendesk, Jira) and knowledge bases.
• Excellent verbal and written communication skills with a customer-first mindset.
• Ability to balance attention to detail with expeditious execution in a fast-paced environment.
• Fluent in English; willingness to work some weekends and longer hours for 24x7 coverage.

Responsibilities

• Respond to complex inbound technical service requests by phone and email.
• Diagnose, troubleshoot, and resolve problems across software, APIs, integrations, and infrastructure.
• Reproduce issues, perform root cause analysis, and coordinate with engineering on fixes.
• Create and maintain internal runbooks and technical documentation.
• Lead incident responses or participate in on-call rotation for critical issues.
• Identify support trends and work with Product & Engineering on long-term solutions.
• Log issues and updates accurately in internal tracking systems.
• Support multiple cloud and hardware solutions and collaborate with cross-functional teams.
• Assist resellers with new features and provide timely resolutions.

Skills

Technical support

SaaS platforms

APIs

Cloud services

Linux

Ticketing systems

Communication

Problem solving

English

Python scripting

Education

High school diploma

Secondary degree preferred

Tools

Jira

Confluence

Docker

AWS

Azure

Job description

Ingram Micro España is seeking a Senior Technical Support Engineer to join our high-performing team. You will provide expert-level technical assistance to customers, troubleshoot complex product issues, and collaborate with engineering and product teams to improve services.

The role requires 4-7+ years in technical support, strong knowledge of SaaS platforms, APIs, databases, scripting, and cloud services. You will handle complex requests, support multiple systems, and contribute to service desk