Senior Technical Support Engineer - Hybrid (SaaS & Cloud)

Ingram Micro Inc.; Barcelona; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

Ingram Micro Inc. is looking for a Senior Technical Support Engineer to provide expert-level technical assistance to customers in Barcelona, Spain. You will be responsible for diagnosing issues, troubleshooting, and ensuring customer satisfaction in a dynamic environment.

The ideal candidate will have 4–7+ years in a similar role, deep knowledge of cloud services, and the ability to communicate effectively under pressure. This role offers a hybrid work model.

Qualifications

• 4–7+ years in technical support or solutions engineering.
• Deep experience with SaaS platforms, APIs, and cloud services.
• Strong understanding of web technologies and system architecture.

Responsibilities

• Respond to complex inbound technical service requests.
• Diagnose and resolve technical problems across services.
• Conduct root cause analysis and work with engineering on fixes.

Skills

Technical support

Troubleshooting

Customer service

Cloud services

API knowledge

Education

High school diploma or equivalent

Secondary degree preferred

Tools

AWS

Azure

JIRA

Zendesk

Job description

Ingram Micro Inc. is looking for a Senior Technical Support Engineer to provide expert-level technical assistance to customers in Barcelona, Spain. You will be responsible for diagnosing issues, troubleshooting, and ensuring customer satisfaction in a dynamic environment.

The ideal candidate will have 4–7+ years in a similar role, deep knowledge of cloud services, and the ability to communicate effectively under pressure. This role offers a hybrid work model.