Senior Technical Support Engineer — Cloud & API Expert (Hybrid)

Ingram Micro Inc.; Barcelona; Híbrido; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

Ingram Micro Inc. is seeking a Senior Technical Support Engineer in Barcelona, Spain, to provide expert-level technical assistance. The role involves collaborating with various teams to solve complex issues and enhance customer satisfaction.

Applicants should have 4–7 years of experience in technical support, a strong understanding of SaaS platforms, and excellent communication skills in English. The position offers a hybrid work model combined with an opportunity to work in a dynamic tech environment.

Formación

• 4–7+ years in technical support or customer-facing technical role.
• Strong understanding of web technologies and system architecture.
• Proven troubleshooting skills with a customer-first mindset.

Responsabilidades

• Respond to complex inbound technical service requests.
• Diagnose, troubleshoot, and resolve technical problems.
• Collaborate with internal and external teams for issue resolution.

Conocimientos

Technical support experience

SaaS platforms

APIs

Databases

Python/Shell scripting

AWS/Azure

Educación

High school diploma or equivalent

Secondary degree preferred

Herramientas

Zendesk

Jira

PostgreSQL

Docker

Descripción del empleo

Ingram Micro Inc. is seeking a Senior Technical Support Engineer in Barcelona, Spain, to provide expert-level technical assistance. The role involves collaborating with various teams to solve complex issues and enhance customer satisfaction.

Applicants should have 4–7 years of experience in technical support, a strong understanding of SaaS platforms, and excellent communication skills in English. The position offers a hybrid work model combined with an opportunity to work in a dynamic tech environment.